Randy Marion Ford Lincoln, LLC Gateway Crossing Dr, Statesville

Randy Marion Ford Lincoln, LLC Reviews

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  Thomas Turpin
  5

  Doug was a huge help. Had the car we were coming to see pulled up and ready for a test drive. Enjoyed the whole process in buying our 2020 Ford Explorer from Doug and the team at Randy Marion.

  Response from the owner

  Thomas, thank you for your kind words and congratulations on your new Explorer! We hope you continue to choose Randy Marion Ford Lincoln, LLC for all your vehicle needs! Take care!

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  Jason Novy
  5

  The people here at this dealership are a staple of the industry. I spent 4 days dealing with another dealership, then came here and left in my new truck in one hour! Many thanks to Russell, Keith, John, and everyone else. If you are looking to buy any Ford (even a custom one like mine) don't go anywhere else!

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  Gary Moore
  5

  We visited Randy Marion Ford Lincoln, with the plan to check out a Lincoln Nautilus, not necessarily to buy one. We met with Doug Agan (Sales Consultant), who took us for a test drive, and answered all of our questions. We left, still undecided about what to buy, but Doug stayed in touch with us and after a couple of days, we were able to work out a deal that worked for us. Doug made it a pleasurable experience, and we look forward to more of the same going forward.

  Response from the owner

  Gary, we appreciate your review of our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road. Take care!

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  Jerry Phillips
  1

  Service department Overcharged on labor. Charged me $750.00 labor to change a 3" EGR coolant hose on my 6.0 diesel. Crazy!!! Consumer beware. Well I called the number listed in the response, I was forwarded to a voice mail. I left my name and number but I have yet to be contacted. I really don't think they care at all about my horrible experience at their dealership! The response below is just a blanket statement given to all bad reviews.

  Response from the owner

  Hello Jerry, thank you for reaching out. It is our goal that every customer leaves satisfied with their service, so we are disappointed to hear that you did not. When you have an opportunity, please contact us at (704) 873-3673 so we can address your concerns. We hope to hear from you soon.

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  mark cash
  5

  I'm very happy with my 2019 Ford Lariat I purchased from the Randy Marion dealership. I highly recommend you give Lee Arnold a call for your next vehicle purchase!! He sure makes the transaction a easy one!!

  Response from the owner

  Mark, thank you for taking the time out of your day to tell us about your experience. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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  Matthew Imm
  5

  Purchased a car from Randy Marion Ford in August. I am from out of state (found this car online) and ended up purchasing the vehicle completely remotely. The salesman, Cade Sechrist, was a pleasure to work with and made a VERY stressful situation much easier through his constant availability, willingness to answer and follow up on my millions of questions and concerns, and his being willing to help with additional needs once I completed the purchase and obtained the vehicle. I can't say enough positive things about Cade as I don't think I could have made this purchase without his top notch sales/customer service. If you are looking for a vehicle and need a great salesman, please reach out to Cade at Randy Marion Ford.

  Response from the owner

  Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen. If you have any additional needs or questions, we will be more than happy to assist you. Safe travels!

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  Jonathan Shook
  1

  Just Called about a truck that has been on their website for over a week. 2019 f250 5k miles and asked for the price. Seller refused to give me a price without getting my phone number. I simply asked if i could get the price and it was right id give my number. He proceeded to tell me he did not know the price and would have to talk to a manager but i had to give my phone number. Iv been harrassed enough lately by dealers. If you refuse to tell me the asking price then i have t to refuse to continue business. As i told the salesman this is not ethical business ethics

  Response from the owner

  Jonathan, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Randy Marion Ford Lincoln, LLC. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (704) 873-3673 and we will do our best to make this better. We hope to hear from you soon.

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  Brad Ball
  5

  I had a bad "Miss" in my 2002 F150. I went to 2 different local garages to diagnose. After new Coil Packs and cleaning the fuel rail - and several hundred dollars in bills, I still had a truck with a bad "Miss". At my wits end, I took my truck to Randy Marion. Got a call from them a few hours later letting me know I had a spark plug with an imperceptible crack in the porcelain. I was very skeptical with such a simple diagnosis and inexpensive fix to such a nagging issue - but have not had an issue since. Very professional group and I will continue to take my truck there for maintenance.

  Response from the owner

  Brad, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

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  Jillian Mason
  1

  EXTREMELY disappointed with Randy Marion Ford - Buyer beware! We discussed pricing, discounts, etc for a whole week until we finally sit down to sign paperwork and all of a sudden the Sales price and Discounts are now COMPLETELY different than discussed... DO NOT buy a vehicle from Randy Marion Ford - we are so bummed, we have purchased vehicles from Randy in the past and this experience was NOT at all what we expected from this establishment that we have known to trust.

  Response from the owner

  Jillian, we are so disappointed to learn of this situation you have described. We take our customers’ comments seriously so we hope that you’ll give us a call at (704) 873-3673 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. We hope to hear from you.

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  James Cassarino
  5

  Last Friday, my daughter’s 2014 Ford Focus died on Interstate 40 and was towed to Randy Marion Ford. The transmission had been replaced by Asheville Ford that same morning, so we assumed the problem was related. The Service Department was very kind and helpful, and ran several tests. Embarrassingly, the “problem” was that the car simply ran out of gas! My absent minded daughter forgot to fill up when she left Asheville. Although the service department surely thought we were idiots, they were very gracious and didn’t charge us for their time. Thank you!

  Response from the owner

  James, thank you for taking the time to review us and tell your story! We are pleased to be able to help you and hope to see you again!