Bank of America (with Drive-thru services) E Broad St, Statesville

Bank of America (with Drive-thru services) Reviews

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  Rodolfo Flores
  1

  I needed to do a wire transfer. I come to this location to be able to do it and these inefficient people tell me that there is no one who can make the transfer, to wait for me until Monday so that the person who makes these transfers can help me... what really made me angry is that the cashier He personally went to ask the MANAGER and this person, who I don't know what he's doing there, tells him no, he can't do a wire transfer, go to another location... how incompetent

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. You may be able to save time at the financial center by using an online banking to make your transfer. Signing up for online banking is simple: https://promo.bankofamerica.com/digital_banking_demo/#!/onlineenrollment

• T

  Tara Douglas
  1

  Horrible customer service. Obvious that racist and bias polices have been put in place at this location. Only bank of america that has not deposited or cashed a check where both signatures are required but only one of us is present. Manager could not and would not show me any policy. When I brought up the fact that we could just use the ATM her response was well it hasn't been caught. This location is situated in a poor location. Oh and we are a biracial couple and the attitudes changes when they saw that I was not black....go figure. I will be closing all Bank of America accounts.

  Response from the owner

  I'm sorry to hear about your experience with our financial center team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• C

  Carol Monahan
  5

  I had to go to this location since BofA in Hickory has been closed all week and I needed to deposit an out of town check. .I was pleasantly surprised by the wonderful service I received from Maranda, who quickly greeted me and made the deposit on her square. She also told me to check with my bank about exchanging money between the two banks to eliminate deposit slips and checks each month. After reading all the negative reviews I didn’t know what to expect but left satisfied

  Response from the owner

  Hi Carol, thanks for letting us know how helpful Maranda was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris

• R

  Ryan Daley
  4

  Waited in line for 20 minutes to close out my account and withdraw my money so I can switch banks. They told me I had to call the 1-800 number when they could have easily closed it for me at the bank and should have!!!!! I called the 1800 number and It's been 27 minutes and still on hold. Absolutely Ridiculous!!! Only took away one star because I had good service at this location in the past.

  Response from the owner

  Hi Ryan. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• H

  Haley Bass-Hakola
  1

  The branch lobby was closed today so I waited in line for 45 min to conduct business at the drive up. Terrible branch service. I’m very disappointed.

  Response from the owner

  Hello Haley. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• N

  Natausha johnson
  1

  Poor customer service for sure. When counting my money I like for you to keep my money infront of me don’t pass my money on thee other side to coworkers makes me think you are stealing.

  Response from the owner

  Good morning Natausha. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• R

  Rob C
  1

  This location is struggling. One person working behind the counter, the drive thru is closed, and their hours are erratic. On a positive note, they have a greeter at the door just like at the Verizon store.

  Response from the owner

  Hi, Rob. We value your business and are sorry that you were disappointed. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy

• R

  Rebekah Drews
  1

  We have banked at B of A for 18 year's. I'm sad to say that it seems the service is slowly dwindling. I sat in line to get some change for 30 minutes as the lobby is closed. There's 2 drive thru lines and only one person working. Ridiculous wait. I tried using the ATM, as it says you can pick your bills, but for the sum of change I needed, it only offered me 10's and 20's which is not what I needed. Huge waste of time all the way around.

  Response from the owner

  Hello Rebekah, It's disappointing to hear that your experience wasn't at the level you expected. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator . Also, when new information is available regarding openings and hours, the website will be updated. ^phil

• I

  Isaiah Williams
  1

  I came here on the 21st of December, Christmas week and I have waited for over half a hour in just the line! They only have 1 person working and on top of that they have terrible assistance. I do not recommend this bank at all anymore.

• M

  Marce Minita
  1

  If I could give this place NO STARS I would. Customer service is terrible at this place. Why open when you only have ONE RELIABLE person to come in? And the fact that it’s the ONLY Bank of America in town!

  Response from the owner

  Hi, Marce. We are sorry that we did not meet your expectations and apologize for your experience. We appreciate you coming in and you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph