Radiant Credit Union US, Hawthorne

Radiant Credit Union Reviews

• W

  Wendy B
  5

  We opened an account for my father (who lives in Hawthorne) so he could switch from his current bank in Melrose and it was such an excellent experience! From the start, we were pleasantly greeted and only had to wait a few minutes for someone to sit with us and open the account. This person happened to be Casey and he was just as friendly and good natured as can be - all the while politely asking the necessary questions to open the account. My father is 88 and likes to chat and Casey was so good to listen and respond appropriately as he moved us through the process at the same time. He laughed and joked back with my dad which made his day. Another gentleman came in to do something with the computer I think and he was just as friendly. A very positive experience. We came back 2 days later to deposit the balance from his previous bank and Casey recognized us and gave us a warm greeting, then helped deposit the check. I had a few extra questions and he answered them all and also suggested something that I had not thought of. My Dad was so impressed, he walked over to the branch manager’s office, stepped in (unannounced) and proceeded to tell her how much he liked Casey and what a great job he did. She very graciously acknowledged my Dad and his comments when clearly he should have asked someone if it was ok to see her before walking right in to her office. Very sweet. The bank that was in this location before was definitely not this friendly and accommodating so we never opened an account with them. I’m so glad Radiant Credit Union is there now! They are awesome!

  Response from the owner

  Hi, Wendy. We are glad to know that you had a positive experience with us!

• M

  Michael Dewayne
  5

  Best Bank I have ever dealt with. We were treated like family down to earth people professionals in every aspects of business. They made my loan so painless if you haven't banked at Radiant you are missing out

  Response from the owner

  Hi, Michael. We appreciate your feedback. Thank you for the review!

• D

  Denazia Oates (Nayzia)
  5

  Staff was helpful, sweet and I loved that they interacted with my baby girl. All so generous and friendly. I was greeted with hospitality and love the fact that everyone was so nice to us.

  Response from the owner

  Hi, Denazia Oates. We appreciate your feedback. Thank you for the review!

• E

  Ellen L Johnson
  5

  Their fraud re beention services may seem like a pain in the neck when you get a call for nearly every purchase. Stick with it because when you do get scammed as I did NO bank in my 62 years of having a checking account at banks of all sizes and in five states from coast to coast, including at least one International organization, has ever worked harder or made me feel more O. K. about myself when a scammer managed to defraud me in out of a considerable sum of money. Yes, I will be paying the bank the amount over the next several years now. My bills got paid though and my new account and debit card are in place and active. Now when I get those calls to verify sn online payment to beGoogle for a few game coins I just smile and answer their questions even should they wake me because I know how valuable those phone calls or texts really are. They also usually greet me by name when I go into the bank. That kind of cheerful customer service is a lost art in most banks. Bravo Gradient Credit Union!

  Response from the owner

  Hi, Ellen L. Thanks for taking the time to share your positive experience. We appreciate the feedback!

• a

  angela hunter
  5

  Staff is very helpful and personable. Traci went the extra mile to help us get our loan. I will be moving my current checking/ savings account from Bank of America to Radiant. Thanks so much.

  Response from the owner

  Hi, Angela. We appreciate your feedback. Thank you for the review!

• N

  Nadine Sewell
  5

  The Hawthorne Branch is a great addition to the Hawthorne community. The employees are extremely friendly, especially Penny. She is always helpful and friendly, and always makes my visit feel like my first. I recommend everyone in the Hawthorne area to stop by and check out Radiant Bank.

  Response from the owner

  Thanks so much for your kind words, Nadine. We really appreciate you taking the time out to share your experience with us.

• R

  Racheal Hoskins
  5

  Everyone was friendly and very helpful. They answered all of my questions and got my account opened and card to me in a timely manner. Thanks so much for all of your help.

  Response from the owner

  Hi, Racheal. Thank you so much for leaving us a stellar review!

• L

  LaTrina Hicks
  5

  Tracy Smith, at the Hawthorne location went above and beyond for my husband and I. I am so pleased with the outcome and will recommend her to everyone I know. Thanks again Tracy for all of your help.

  Response from the owner

  Hi, Latrina. We are glad to know that you had a positive experience with us!

• J

  Julie Johnson
  5

  I love being able to have a financial center near my place of residence. The staff there was very nice.😇

  Response from the owner

  Hi, Julie. We appreciate the kind words and are glad we could provide you with a positive experience!

• k

  kim cady
  5

  This is the best financial institution I have ever dealt with in my life of having a savings account and a checking account all my life I'm 60 years old and is by far the best and the friendliest

  Response from the owner

  Hi, Kim. Thanks for taking the time to share your positive experience. We appreciate the feedback!