Prosperity Bank - Drive Thru Only S Bowen Rd, Arlington

Prosperity Bank - Drive Thru Only Reviews

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  dani Schiesser
  1

  When I started it was legacy and I loved it closed all accounts but this one and now that Prosperity owns it ...I Hate It! Horrible customer service from "forgetting to order my replacement card to never setting up my online account! You know it's sad when an online bank does more for you than one you have had for 5 years!

  Response from the owner

  Dani, we are sorry to hear that your are unhappy with our service. We will use this as an opportunity to learn from to better serve you in the future.

• C

  Caroline Chiaia
  5

  I had no idea there was so much a bank could do for me. They were very helpful in explaining all my financial options and making me feel comfortable with my financial choices. Would highly recommend

• k

  katrina lenny espinales
  5

  Ursula Rodriguez Carre is a great Mortgage Officer who knows what she's doing 100%. She helped make the process go by very smoothly. She definitely cares about your needs and is here to help!! So happy our realtor put us in contact with her. I would definitely recommend her to family and friends!

• R

  Ramiro Alcantar
  5

  I am very satisfied with Ursulas Rodriguez work. She supported us throughout this prossess. This was an amazing experience. Her and her team did an amazing job. I would recommend prosperity bank to everybody. I look forward to working with Prosperity bank.

  Response from the owner

  Hi Ramiro, Thank you for the 5 stars and for sharing your feedback! At Prosperity Bank, we take pride in our associates and the customer service they provide. Thank you for visiting us and we hope to see you again soon!

• c

  carl browning
  1

  Went into this bank/mortgage company yesterday and I feel they're a GREEDY COMPANY/BANK in my opinion, and they have NO compassion. Apparently, they took over Legacy Texas and acquired all customer's loans. Well, Legacy Texas gave me an un-just late fee. They had no understanding, so I fought and I refused to pay Legacy Texas. There appears to be NO forgiveness! Since Prosperity Bank now has my mortgage loan. Their system for some reason CAN'T delete my late fee that happened with Legacy Texas over a year ago. The sad thing is since Prosperity Bank took over my mortgage loan. I've NEVER been late or missed a payment.

  Response from the owner

  Hello Carl, Thank you for sharing your feedback and we apologize for your negative experience. We value our LegacyTexas family and are committed to providing exceptional service to our customers. We hope you give us another opportunity to do so. Please contact our Customer Service line at 1-800-531-1401 so that we can better assist you.

• E

  Ethan Wadsworth
  5

  Bret, with Prosperity Bank, is a staple in the community of Arlington. He always has the best interest of others in mind and is extremely collaborative in the banking world in order to help out his clients. He will take the time to walk you through your options and make sure you understand them when it comes to commercial lending. Great bank, great people.

• M

  Mark T.
  1

  I began my banking here in the Dallas/Ft. Worth back in 2001. At the time it was Community Credit Union. Years later they were bought out by ViewPoint Bank, which was bought out by Legacy Texas, which was recently acquired by Prosperity Bank. In all my years banking with the aforementioned banks, I have never had such slow pathetic customer service like I have with Prosperity Bank. And I want to make mention that I am not quick to judge or to complain about an institution or business. The app is the worst. The wait time through their customer service 800 nbr this past Tuesday and today has been 30 minutes plus. The online chat option is just as bad. I spent over 20 minutes trying to get someone to respond to one in query this past Tuesday. And when I finally got an agent, all they could say to me this morning was, "well compared to how it used to be we are much better on our wait time." I said to the gentleman, you cannot offer your customers excuses like this and think that it rights a wrong. I have now, after all these years of merger acquisition since Community Credit Union, have taken my business elsewhere. A few other things. You must be using voice over internet lines because the connection is really bad. Your on hold music is as bad as the music played by the state of Texas while holding for the driver's license division. It is horrific. Is this the best you can do for your customers?

  Response from the owner

  Hello, Thank you for sharing your feedback and we apologize for your negative experience. We did experience longer hold times during the conversion and have since then added resources and additional staff to accommodate our new LegacyTexas customers. We are committed to providing exceptional customer service and hope you give us another opportunity to do so!

• G

  Gena Cannon
  5

  I have enjoyed getting to know Brett Bell of Prosperity Bank over the last year. He truly cares about his clients and about his community always including others in educational opportunities. It is a pleasure to work beside him.

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  Justin Heath
  1

  The business banker at this location is very difficult to reach or to return calls or emails. Also, they claim to be SBA proffered, however, she will tell you she doesn’t recommend using the SBA due to fees involved. Poor service at this location and definitely no follow through with of any kind.

• L

  Lisa Bell
  5

  It's a very nice bank with a very nice group of people that work there. It's conveniently located and also has Saturday banking hours.