Fort Worth Community Credit Union W Pleasant Ridge Rd, Arlington

Fort Worth Community Credit Union Reviews

• B

  Benjamin Russo
  2

  Mediocre experience. There is nothing to jump on an opportunity to be a part of, honestly. I walked in, hoping to meet someone with energy and a positive attitude, excited to share what they offered with me. I was very underwhelmed by my experience. I had to find my way around(as mentioned in a previous review) and when I finally did sign in, an old lady in the hallway to the right of the entrance, yelled my name and said she would be right with me. When the old broad finally came around the wall, her desk was there to the left. I told her I was interested in learning what they have to offer as I am thriving in real estate now and wanted to do the most proactive opportunity with my funds and future funds. She handed me one sheet of paper with their rates and sent me on my way....... What was that FWCCU? I am a neighbor and was very excited to learn more, but now I just feel like I was pushed out. I will share this experience with new and old clients if they are to ask my opinion. Thank you for not quite meeting the minimal standard of expectations. The building has great curb appeal, but like most extravagant exteriors, they are missing the guest connection. I still do not know what they offer.

  Response from the owner

  Hi Benjamin, thank you for your feedback. We apologize for the inconvenience you experienced. If you need any additional information regarding our products and services, you can visit us online at ftwccu.org. You can also call our Member Information Center at (817)-835-5000.

• C

  Chris Harvey
  4

  I've been with this credit union for several years now. I have various types of accounts with them. The loan officers are great to work with and respond pretty quick to electronic communication. Overall it's a great bank. Not my primary bank, but it's great to have.

  Response from the owner

  Hi Chris, thank you for your feedback. Happy to hear that you enjoy your experience with us and the services we provide. We appreciate your membership and look forward to continuing doing business with you.

• D

  Darby Perkins
  5

  We have been members for almost 2 years now and have had nothing but great experiences. Torrie at the South Arlington branch has done a great job each time we have needed assistance. We refinanced our auto loan and she was able to close it within a few days. We had one hiccup with an auto draft being drafted on a different day and she immediately was able to resolve the issue. The hiccup was more to do with my misunderstanding than the banks. I highly recommend using FWCCU and as with any relationship communicate your needs. Thank you Torrie!

  Response from the owner

  Hi Darby, thank you so much for your feedback. So happy to hear your experience with our employee was great. Providing helpful, convenient and friendly financial service is a top priority of ours. We appreciate your membership and look forward to continuing doing business with you.

• L

  Linda Jones
  5

  Very nice and the staff is so helpful with all your banking needs.

  Response from the owner

  Hi Linda, thank you for your feedback. So glad we are able to provide you all your financial needs. We appreciate your membership and look forward to continuing doing business with you.

• J

  Jay Akin
  5

  Very friendly and educated staff. Able to answer all financial questions or refer you quickly to someone who knows more than they do. Extremely quick replies by email too. Big bank smoothness of operation with a small bank customer service mentality.

• P

  Paula Savannah
  5

  The pleasant ridge location is the best Vette is my favorite teller she is always so nice and has the best attitude i also love Ms. Steele and Jana they are the best

  Response from the owner

  Hi Paula, thank you for your feedback. So glad to hear you enjoy your experience with us and the services provided by our employees. We appreciate your membership and look forward to continuing doing business with you.

• J

  Jacquelin Beauregard
  5

  Ease of opening a new account; convenient check-in to see a banker; timely notifications of account activity.

  Response from the owner

  We're happy to hear that! Thanks for your feedback! :)

• H

  Heather Smith
  1

  Did all of the locations get rid of their ATMs??

  Response from the owner

  Hi Heather, thank you for your question. We are waiting for new ATMs for our Arlington location. We apologize for any inconvenience this has caused you. We appreciate your understanding as we await their arrival.