Prosperity Bank N Belt Line Rd, Mesquite

Prosperity Bank Reviews

• S

  Scott West
  1

  I can see by most of the reviews , that people have experienced the same indifference and crummy attitude by the bank manager .I also feel that even this review will be looked upon with the same Indifference. The bank teller on the other hand was quite friendly but the overall experience at the prosperity bank has made me look elsewhere for any banking needs. The only reason there is one star it’s because you can’t leave a review without pushing one. I feel less than one star is my rating. Good luck

  Response from the owner

  Thank you for letting us know about your recent visit, Scott West. We sincerely apologize and ask that you contact us at 1-800-531-1401 so that we learn what we can do to make this situation right. Thank you for visiting us in Mesquite, hope to see you again soon!

• G

  Gage Wooldridge
  1

  I attempted to deposit a check via mobile deposit which was rejected due to multiple names being listed on the check. After working through the live chat function it was confirmed that if I visited a local bank I would be able to deposit the check without issue. I visited this branch as instructed and was told that they don’t even accept third party checks. The manager was not helpful in providing a solution to my issue and admitted that the live chat support team lied about being able to deposit the check so now I have wasted to and from a local branch for nothing. Overall a poor customer service experience and I will be looking to bank elsewhere going forward. Do not bank here at all costs.

  Response from the owner

  We would like to make things right, Gage Woolridge. Please contact us at our customer service number 1-800-531-1401 so that we can learn more about your experience to better assist you in the future.

• T

  Trupti Patel
  1

  Wish there was a negative star or something. Very poor management. They closed lobby for several weeks as they are training new staff. They don’t even answer the phones. You come here to do simple transaction like that need management approval you wait for hours or day, no other banks does that way. This is my third time with this type of experience. Was recommended highly by someone. It was bad idea to open a account here, will be closing it.

• M

  Melody Montgomery
  1

  One star for this location. I like prosperity itself I just will not go to this location as often. Never open on the inside.

  Response from the owner

  Thank you for your feedback, Melody.

• J

  Jason Murphy
  1

  This hands down has got to be the slowest bank drive through I have ever sat in. Every week 1 or 2 people max for 6 lanes. Also if you going to require finger prints then keep the ink pad in the container. This itself will increase efficiency.

  Response from the owner

  Hi Jason, We are sorry that we did not meet your expectations. Your feedback will be used as a training opportunity to improve for our future service.

• C

  Chris Hellproof
  2

  Felt misled about procedures and that I was not only undervalued but my business was not wanted. Full plans to switch to another bank after dealing with a personal banker who really wasnt all that personable. No concern for your customers means you keep less traffic. .

• A

  Adam Moore
  1

  What a rip off, So it's snowing outside and I decided to cash a contractors check at their bank instead of depositing and they now charge 1.5% to cash a check. What scammers, that's worse than your typical check cashing scam store. Would not suggest using rude people like this

• M

  Miguel Santos
  5

  I have an account with them and no problems at all, I like theirs service.

• M

  Monik Crz.
  1

  There is nothing here, they are abandoned warehouses