Neighborhood Credit Union N Belt Line Rd, Mesquite

Neighborhood Credit Union Reviews

• E

  Eric Cardona
  5

  Love my credit union! When I go on Saturdays through the drive-thru to make a withdrawal or deposit the staff is always so kind and looking to help me in anyway they can.

  Response from the owner

  Hi Eric, thank you so much for the kind words! We're happy that our Mesquite team was able to help you! We appreciate your membership and hope you have a great day!

• P

  Petar Andjelic
  1

  I visited this branch on November 11th as I am a shared bank member and my actual bank is in Florida. I went to the front door it was locked but the drive through was open. I waited in line for 25 minutes when I got up in line the teller told me they were not doing shared bank services due to their systems. I asked if it would have been possible to put a sign on the door explaining their systems were down. The teller very rudely yelled NO and hung up the transaction I called back asking for her name the other teller came on the line telling me her coworker wasn’t rude before I even got a chance to speak. When I again asked for the initial tellers name so I could call the bank manager they again hung up. I called their corporate to place a complaint with the VP of the branch and I highly doubt I will be receiving a call back. I will be filing a complaint with my Florida bank as well because this is not customer service. The reason those individuals have jobs is because of customers that keep their money at the bank. If you get angry when customers ask you to do your job you should find another job. You clearly are not fit to hold the job you currently have.

  Response from the owner

  We sincerely apologize for your unsatisfactory experience. We do appreciate your feedback so we can continue to improve our member service. If there’s anything we can do to assist you, please let us know. Thank you.

• J

  Jasmin Rayford
  1

  Had a large amount of money transferred to my account and couldn’t even get 1/3 of my money out of the account told me I had to give them a week notice what a dam joke

  Response from the owner

  Jasmin, we apologize for your unsatisfactory experience, and we are actively looking into this. We do appreciate your feedback so we can continue to improve our member service. If there’s anything else we can do to assist you, please let us know by emailing [email protected]. Thank you.

• S

  Sabrina Davis
  5

  I use NCU for my co-op banking needs. They are always quick, understanding and friendly. I would highly recommend using them for co-op banking.

  Response from the owner

  Thank you so much for your review, Sabrina! We are happy that our Mesquite team was able to help get you taken care of! We really appreciate your business and hope you have a great day!

• J

  Jennifer Giles
  1

  Unprofessional. I would highly recommend visiting another branch or looking into a different credit union. I have been doing shared branching here for YEARS as an 18 year member of another credit union. Until recently, Had decent experiences. I received a call today letting me know I am no longer allowed to use this "shared branch" credit union for my business account to make deposits, out of nowhere and they had my own bank contact me. As a business owner myself, why you need someone else to contact me- unprofessional, and seeing that they are still a shared brach for this specific credit union where people I know use it everyday for their deposit needs for convenience, and I am black-balled for making a few deposits every week or two. I am assuming this was a ploy to get myself to switch to them full time, but news flash- you are tacky and handle no business transaction or situation as I would or anyone should- so I will not only be letting everyone know in the community of this experience but having my friends/family members switch from them as well. Good luck if you decide on this establishment.

• k

  kjayll
  1

  I went Thur the Mesquite drive thru on Friday and the teller accused me of trying to deposit a fraudulent cashier’s check. I have been a member for years and I have done a lot a business with NCU. Cashier’s checks are guaranteed fund and could have easily been verified by check 21, or making a simple phone call. I will be shopping for a new CU.

• A

  A J B Pest and Termite
  2

  We have honestly never had such a difficult time banking like with NCU. They are so slow when you go to the location. Payroll check holds and really seems as though their bankers need more training because you never get the same answer for the same question. Just easier to bank with the bigger banks. We will be going back to Chase.

• K

  Kaylea Saxon
  1

  They are the only bank I’ve dealt with so far that doesn’t accept my expired license even tho I showed paper showing my appointment isn’t until next month due to being backed up.

  Response from the owner

  Hi Kaylea, we're sorry to hear about this. There was an extension that allowed us to accept expired licenses due to the pandemic but the governor recently lifted it. Please let us know how we can help you further or schedule another appointment for you by emailing us at [email protected]

• G

  G-Man Master
  5

  Great bank. Very happy to deal with them. 100% recommended.

  Response from the owner

  Hi there, thank you for your kind words! We're glad you had a good experience with our Mesquite team. They always go above and beyond for our members. We hope you have a great day

• K

  Kori Sinyard
  5

  This is the only place I have been with and I don’t plan on changing that anytime soon. They make everything financial, seem so easy! The drive thru is great, the people are great. I have zero complaints!

  Response from the owner

  Hey Kori, thank you very much for your kind words and review! We are happy to hear that our Mesquite team was able to get you taken care of! They always go above and beyond for our members. We appreciate your membership and hope you have a great day!