Prosperity Bank N Denton Tap Rd, Coppell

Prosperity Bank Reviews

• F

  Fred O
  2

  Service and fees have gotten progressively worse, time for a change . The original staff from the old Community Credit days are still great but are few and far between. Customer service center is abysmal. Good luck if you have an issue..many of the Reps are inept or just rude Buyer beware!!!

  Response from the owner

  Thank you for your feedback. We strive to provide great customer service, and we look forward to making things right with you. Please contact us at 1-800-531-1401.

• a

  adam mcdaniel
  5

  Applying for a mortgage can be stressful - Prosperity Bank, specifically Greg Ferguson and Kaitlyn Restorff, made our experience smooth and easy going, handling our relationship with genuine care and professional service. Recommending their services, would be the easiest thing to do.

  Response from the owner

  Hi Adam, Thank you for sharing your feedback. At Prosperity Bank, we take pride in our associates and the customer service they provide. Thank you for your loyalty and we look forward to working with you again!

• S

  Saul Alcala
  1

  The most horrendous bank you could possibly go with. I refinanced my loan with Legacy from a former bank I hated dealing with and 2 months with them and Prosperity takes over. There is no better word to describe this bank other than Incompetent and that they should not be in business. Do yourself a favor and bank elsewhere please.

  Response from the owner

  Hello Saul, Thank you for sharing your feedback and we apologize for your negative experience. We value our LegacyTexas family and are committed to providing exceptional service to our customers. We hope you give us another opportunity to make this right.

• A

  Austin Vick
  5

  As a loyal customer of 5+ years never having 1 over draft fee it finally happened and all by mistake. My wife immediately called this location and the man on the phone was an angel he told her what happened and was able to waive the fee since We had never had it happened before. As a young family with 2 kids this was such a blessing and my wife literally started crying. I love this bank and it’s always proven to me why I’ve stayed with every encounter I have!

• s

  swetha boranch
  1

  After converting Legacy Texas to Prosperity bank, it has become worst. They cancelled my kid’s account without informing us and taken his small savings as a fee for no Transaction.

  Response from the owner

  Hi Swetha, Thank you for your feedback. We are sorry you had a negative experience. We value our LegacyTexas family and want to make this right. Please contact us at our Customer Service line at 1-800-531-1401 so that we can learn more about your experience and assist you.

• i

  iFiX construction Foundation repair
  1

  Worst customer service. Worst mortgage application process, the just ghost their customers. Don't waste your time, don't come with them, do whatever you can to go to another bank before considering this one. Costed us thousands on overhead expenses and at the end they just don't answer the phone.... worst experience I ever had

  Response from the owner

  Hello, Thank you for your feedback. We are sorry you had a negative experience. We take pride in our customer service and would like to assist you. Please contact us at our Customer Service line at 1-800-531-1401 so that we can learn more about your experience.

• L

  Lydia Johansen
  2

  Very long wait time. They had one teller for drive through and inside. That's not good customer service. I have banked here for 15 years and customer service used to be 5 star. May need to find a new bank.

  Response from the owner

  We are sorry to hear this, Lydia, and would like to hear more about your recent experience. Please contact us at [email protected].

• R

  Robin
  1

  Horrible bank! After conversion from Legacy Bank, I am not confident in this bank. Horrible service from a bank. I would go elsewhere to do business if you are reading this review to determine if this is the right bank for you. They have zero interest in customer concerns.

  Response from the owner

  Hi Robin, Thank you for sharing your feedback and we apologize for your negative experience. We value our LegacyTexas family and are committed to providing exceptional service to our customers. We hope you give us another opportunity to make this right. Please contact our Customer Service line at 1-800-531-1401 so that we can better assist you.

• E

  Editshi sanchez
  5

  Came in today because Bank Of America wouldn’t cash my check. And decided to go cash my check where my check was written from. Tori the bank teller is an exceptional banker she was friendly, clear and professional I’m seriously considering on switching banks. Give her a raise!!

• J

  Jessica Vick
  1

  Just wondering since when a signature has to match the one on your license when license can be renewed for 10+ years and this has never been required in 10 years of being a customer.