Prosperity Bank N Texas Ave, Bryan

Prosperity Bank Reviews

• b

  brandon etheredge
  1

  By far the slowest bank line I've ever been in, consistently. I've spent as long as 45 minutes waiting to deposit a check before. I'll stop by because it's near to my work and there doesn't seem to be much of a line but end up regretting each time. Posting this in line about to just drive away because I haven't even been greeted in the last 20 minutes

  Response from the owner

  Hi Brandon, Thank you for sharing your feedback and we apologize for your negative experience. We are committed to providing exceptional service to our customers and hope you give us another opportunity to do so.

• J

  Jesus Morales
  1

  Today a young lady inside teller; lacked professionalism and basic customer service. Very short with me...she was rude toato customer before helping me. I was hesitant to go to her...I approached and just her demeanor was rude. I was patient with her but at the end of it she didn't even say thank your or have a nice day, some type of salutation to end our encounter...she just left me there hanging...until she asked if there was anything else...I just told her to have a good day. 3rd time I have experienced this type of customer service. To many hard working ppl that do business there to deal with that type of disrespect. Young lady at the counter on far right side.

  Response from the owner

  Hi Jesus, Thank you for letting us know about your recent visit. We sincerely apologize and ask that you give us another chance to make this right. At Prosperity Bank, we take pride in our associates and the customer service they provide. We hope you give us another opportunity to do so.

• R

  Robin Wolfe
  1

  45 minutes for a cashier check than wasn't even signed had to wait another 7 minutes for signature. Customer service was horrible. I was the only customer inside... do not recommend this location to anyone.

  Response from the owner

  Hi Robin, Thank you for letting us know about your experience. We apologize for not providing better communication and will use your feedback to train our employees.

• j

  john torres
  1

  This location is the worst. Very slow drive thru. I mean seriously slow. Don't come here if you on lunch or need to be anywhere on time.

  Response from the owner

  Hi John, We are sorry that we did not meet your expectations. Your feedback will be used as a training opportunity to improve for our future service. Thank you for your input and we hope you give us another chance.

• C

  Carol Prince
  5

  Super friendly staff, hardly every a line and if there is, it seems to move pretty fast. Rarely any problems and if any problem pops up, they are quick to handle it. I love banking with them.

• R

  Rickynrobin 420
  1

  Service sucks and super slow don't waste ur time find another bank not worth the head ache no good stay away.

  Response from the owner

  Hello, Thank you for sharing your feedback. We apologize for your negative experience and hope that you give us another chance to provide you with exceptional customer service.

• m

  marilyn Hill
  1

  Very bad customer service inside bank. Very rude. Don't Go to this location. Go to another. The other location are very professional and good customer service

• E

  Edith Moreno
  1

  Very bad costumer service in drive thru. Employees don't even greet you at all. Very, very disappointed!

• P

  Patricia Lindsey
  1

  Horrible customer service in drive thru. 1