Proctor Federal Credit Union N 2nd Ave, Proctor

Proctor Federal Credit Union Reviews

• J

  Joe Cobb
  1

  Everytime i go to check my balance online there is a different reason as to why i'm not allowed to. From constant site maintenance to them not renewing their website certification. Overall terrible service. Edit: Still using this bank its been at least 5 months plus since my original review. They have done nothing to improve their service don't get me wrong the staff are super nice and professional it is the only reason i use them still. But the actual service as a bank is absolutely terrible. The online service is their biggest issue if you are even allowed to get to your online banking page the updates to your accounts can take actual days on a desktop or your phone. Do yourself a favor and go literally anywhere else the big shots at this bank are gross.

  Response from the owner

  Joe – We are very sorry for the inconvenience and that this has been your experience. We have been working with our host to get any and all ongoing issues resolved. The certificate has been fixed and our online banking is working. Please give us a call with any other issues we can help with. 218-624-5761. Thank you.

• R

  Rich Gasperlin
  2

  Never have got out of the Proctor branch drive through in less than 5 to 7 minutes. Very slow service just to cash a check..

• R

  Ryan Shelhon
  1

  "Financial institution host system is offline. HO" for what seems like 6/7 days of the week. At least update the error code. Id like to know why.

• s

  scott
  1

  Just tried to cash a US treasury check (from my tax return) at Proctor Federal Credit Union Denfeld office. I was told “the check cannot be verified and will need a 10 day hold” .....really? A treasury check?! I went to members co-op to cash it and they did it no problem without question. In fact they laughed when I told them what I was told at PFCU. This similar situation has happened on different occasions a few times as well as many other issues. I opened up a checking account today at members and will no longer be banking through PFCU after 12 years there.

• J

  Jacob Johnson
  1

  Worst bank by far take money from you when you dont even have overdraft on and vary rude lady when you try to figure it out. DO NOT USE THIS BANK!!!!!!!!!

  Response from the owner

  Hi Jacob – Thank you for reaching out to us yesterday with your concern. As we tried to explain, unfortunately, NSF fees are always charged for items that are returned due to a lack of funds when you set them up via ACH (regardless whether you have courtesy pay set up or not). ACH is the automatic clearing house. It happens with institutions you have given the routing number and your account number to – often times used for credit card payments, utility bills, etc. If you have not set up courtesy pay, we have not charged you for non-sufficient funds transactions on your debit card – only automatic payments trying to clear your account. If you have any questions, please give us a call. Thanks, PFCU

• C

  Carlie Anderson
  5

  PFCU and staff are always so very helpful and friendly. It's nice to see all of the familiar faces there each time we visit. Small towns are the BEST!!

• J

  Jordanne Setterquist
  1

  Have never been treated so poorly and I was contacted by bank manager and was verbally attacted threatned and insulted I will never recommend pfcu to any one they don't care about you only their money

  Response from the owner

  Jordanne, I am so sorry this was your experience. We always strive to try to provide excellent customer service for our members.

• J

  Jesse M
  4

  Should have the proper times on the website like the drive-thru is the only thing open and the morning so from 7:30 until 9

  Response from the owner

  Hi Jesse - We are very sorry this was an inconvenience to you! I believe you are talking about the hours on the google site. Unfortunately, Google does not allow us to have two separate hours posted (drive-thru hours and separate lobby hours) at this time. Please visit our website (www.proctorfcu.com - Locations & Hours) for our detailed open hours. Again, we are sorry for the inconvenience this caused you.

• D

  Drew G
  5

  I bank here. Nice people. Always very polite.