Jason Malmstrom & The Malmstrom Mortgage Team (Hancock Mortgage Partners, LLC) Piedmont Ave Suite E, Duluth

Jason Malmstrom & The Malmstrom Mortgage Team (Hancock Mortgage Partners, LLC) Reviews

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  Julie Elliott
  5

  Jason has always given me direct answers. I can ask him anything. He is super knowledgeable about VA loans and any loan type. He has so much experience and knowledge about different loan types. Especially in terms of refinance, he was able to help me navigate a divorce settlement and put me on a path to success.

• S

  Sanders Smith
  2

  I will say definitely worth shopping around for your best interest rate. Initially gave 5 star review. I bought 3 properties using Jason. I have realized It is hard to ask questions without responses becoming sarcastic. Jason has definitely gotten the job done but there seems to be a lot of miscommunications and rates are high.

  Response from the owner

  It was such a pleasure to work with both of you on your first purchase. We look forward to working with you on your future purchases. Enjoy your new home!

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  Awah Erickson
  5

  Jason and his team were super thorough and explained the whole process to us. He helped us work out a budget back a few months before we actually applied for our mortgage. Sitting with him at our initial meeting provided us with so much information we were extremely comfortable when we finally applied for our mortgage!

  Response from the owner

  Mary, it was simply an awesome experience to help you and your family buy your home. We take the extra time and steps to make sure you are educated about the process including making sure the mortgage plan fits within your budget before you go shopping. Thank you for the kind words and we look forward to the next adventure.

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  Josh Brimmer
  5

  Great team to work with! They will help you with your mortgage and are very professional and friendly. They answer their phones day and night and keep you informed every step of the way. I will only use Jason and his team from now on!! Highly recommend!!!

  Response from the owner

  Thanks for the wonderful review. We appreciate our clients and especially clients such as yourself Josh who help us make the home buying process easier by listening and taking the necessary steps we recommend in order to make closing dates and the whole process enjoyable for all. Congrats again on your new purchase!

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  Jon Powell
  5

  I’ve used Jason and his company for two VA home loans and both times he’s been extremely helpful, took his time to make sure I understood everything, and was always available to answer questions. I would highly recommend Jason to anyone looking for a home loan or refinance. He’s extremely knowledgeable when it come to VA loans and he treats you like family!

  Response from the owner

  Jon, it is always a pleasure to work with you and your family. I appreciate your trust and am so happy to help serve you especially since you have served us all so well over the years....it's the least we can do! Thank you again for the kind words!

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  Barry Loftis
  5

  Top notch service and great rates. Our frustration when searching for a lender was convenience as we both worked 9-5 and it was impossible to find anyone in town to meet with us. Jason Malmstrom and his staff not only worked around our schedule but on several occasions they made house calls. If you’re looking for a stress free purchase of a new home or refinance I strongly suggest you take a moment and sit down with them. You won’t be disappointed working with a lender that works for you night and day, seven days a week...

  Response from the owner

  It is always a pleasure to help a client create or help create their dreams of home ownership. We appreciate the kind words and understand how "stressful" the buying process can be and that is why we've developed our systematic approach to making it so much easier. We look forward to working with you again in the future. Thanks again for the kind words and encouragement for other clients to read.

• D

  Dustin Sibik
  1

  It took more than two and a half months to finally close on our refinance, we had to hound them several times to even find out the status of our loan. When we were finally ready to close they still hadn't prepared all the needed documents and we were left scrambling to find the needed information, which was supposed to been done in advance to signing, had to reschedule that as well. I would not recommend Hancock Mortgage to anyone.

  Response from the owner

  It's unfortunate that not everything goes as planned when some things are out of our control. We certainly depend on outside sources to handle some part of every transaction, and if we don't have full support, especially for document gathering from our clients, it sometimes takes a little extra work on everyone's part even at the end of a transaction. We appreciate the review and we are happy to have helped you achieve your refinance goal in the end.

• H

  Hilary Jastram
  5

  Jason and his team were incredible in helping my husband and I secure a mortgage. Never before have I received such white-glove treatment. I will never use anyone other than Jason as my loan officer again.

  Response from the owner

  Hilary, it was an absolute pleasure working with you and your husband on your purchase. We appreciate the opportunity to serve you both during this wonderful time. We appreciate the kind words and look forward to the next transaction.

• B

  Ben Lockwood
  5

  Jason and his team was quick to respond and get things done. They were also very knowledgeable and detailed with everything. I will recommend Hancock Mortgage to others.

  Response from the owner

  Thanks Ben....we loved working with you and your family as you moved up here to Duluth. Your agent(s) in St. Cloud and Duluth were wonderful to work with.

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  Jason Rolfe
  5

  Jason and his team were highly knowledgeable and efficient making the entire process from application to closing easy and enjoyable. Plus that awesome rate we were able to get!

  Response from the owner

  Thank you. It was a pleasure working with you and we hope to be able to assist you in the future. All our best.