PrimeWay - Med Center Retail Center Fannin St, Houston

PrimeWay - Med Center Retail Center Reviews

• T

  Tochi Ajiwe
  1

  PrimeWay is terrible. Been banking with them fit years with no benefit. Started a wire for a measly 5k and they needed to review it for 24 hours. What’s the point of paying a fee?? I lost that real estate deal. I no longer bank with them and I don’t think anyone should. I don’t know what this post will do but I hope someone sees this and pull their money out. There are better banks out there with better service. These guys are truly truly terrible. BTW God help you off LaPorsche Solomon handles anything for you. She’s managed all my wires and they always are delayed. Plus she doesn’t know what the limits are. Honestly nobody does.

  Response from the owner

  Good Morning Tochi, We would like to apologize for the experience you recently had with PrimeWay about your wire. We take pride in providing five-star service and would like to know more about how we could have improved your experience with us. When you have a moment will you please call our VP of Retail Services, Deanne Shaw, at 713.799.6548, so that we may know more about your experience with us? Thank you.

• K

  Kept
  1

  Am current customer with a auto loan. Prime way CONSISTENTLY makes mistakes with my account, with the first few times I understood but I've only had my new car for not even a year and I've had upwards of 10 account mess ups ranging from money not being taken out when its supposed to, to money being taken out 2 weeks in advance, to them "accidentally" raking my auto payment from me during the covid freeze and only giving me the money back if I proved with picture evidence of my account statement. Nonetheless, I only came here because interest was cheaper here than anywhere else and now I know why. You ALWAYS pay for what you get. Avoid this place with your life buying a cash car is better than setting up a auto loan with them. Edit: would give 0 stars if I could horrible company.

  Response from the owner

  Hello Keptnightmare, We apologize for the many ways that you have been let down by our service to you, as we always believe in and strive to provide 5-star service. We assure you that we take many measures into account when making sure your finances are secure with us and assisting the best that we can during these difficult times. When you have a few minutes, we would like you to please contact Deanne Shaw, our VP of Retail Services, at 713.799.6548, so we can discuss how to make your experience one that is satisfactory. Thank you!

• J

  JA G
  5

  Outstanding service with Teller and Banker Mary. Both were very professional and attentive in my banking needs. Thank you.

• Z

  Zhicheng Zhou
  5

  I received the best customer service from Mary Montgomery. She is very professional and explain everything in details. She is nice and very patient. I will refer any friend who are interested in auto loan and mortgage without any doubt.

  Response from the owner

  Thanks for the great review, Zhicheng Zhou! We think Mary is great too!

• A

  Andrea Addie
  2

  I’ve been banking with them for three years (savings only). Just recently within the year, Primeway left the shared branching network for credit unions which why I joined them. Second, I have a full time job (meaning I could easily afford a car payment and higher auto insurance) and they wouldn’t approve me for a full time job without a co-signer perhaps b/c it was first auto loan. However, several other credit unions approved me without an issue or a co-signer. Needless to say, I closed my account.

  Response from the owner

  Hi Andrea, We really hate to see you go. Unfortunately, the Share Branching cost is escalating. To keep our costs reasonable and to invest resources to benefit our entire membership, it became necessary to offer the Share Branching service for a fee that only covers the cost of the service. We also offer members several other resources that make conducting transactions easy and don’t have a fee like deposit your checks through our Smart Phone App and our over 50,000 surcharge-fee ATMs. As for the loan, I'm not sure of your exact situation but we try very hard to make sure we have the right loan for our members. It sounds like you found another option to fit your needs, but if you would like to discuss your situation further. I can have the SVP of Lending reach out to you.

• N

  Neil A
  1

  Hispanic lady at the counter was about as rude as you could possibly get they lose my business

  Response from the owner

  Hello Nell, We believe in achieving five-star service and apologize that you did not have a much better experience with us. When you have a moment, would you please send your contact information to Kevin Johnson, Retail Center Manager at 713.799.6351, or via email at [email protected] so we can discuss how to make your experience one that is satisfactory. Thank you!

• B

  Bonnie Harris
  5

  Easy to access very friendly people. This has been my bank for over 20 years. Love them.

• L

  Laura Hendricks
  1

  This is a financial institution. Seriously, a 1 star rating for most of a year! I have used Primeway for other business needs at other locations and have had great service. Shame I'll have to drive to a further location to get better service than what I see here rated for your location.

• d

  deontae davis
  1

  Every time I come to this branch it is always a issue with the drive throw, bad customer service all personnel there are very rude; in addition, the loan officers there need to go back to training and work on there people skills. Very soon all of my accounts with primeway will be closed, need a better credit union.

• e

  elena richani
  5

  They're pretty good I was wondering if you have travelers account