Wells Fargo Bank Buffalo Speedway, Houston

Wells Fargo Bank Reviews

• A

  Ann Eason
  2

  We are long time customers ( Not big customers , but long time) I cant get anything accomplished with changing an acct. I have wasted time going there 4 times to get online access and today No one will answer the phone at 9:50am?? I would Love a response from the bank manager. I would amend this if I could JUST get some help.

  Response from the owner

  Thanks for your feedback and continued business, Ann. I'd like to connect you with a dedicated specialist who can review your experiences at this location. To get started, please email me with some details about what happened along with your full name, phone number, and address at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• J

  J M
  5

  I run in, and I run out. 🏃🏻‍♂️ Sometimes I need something simple, and other times not so simple. Nevertheless, they always take care of me. I’m a happy camper. 😊

  Response from the owner

  I'm happy to hear that you enjoy working with this branch and they're able to assist you. We appreciate your feedback. Have a great day. -Nick, Wells Fargo HL Social

• F

  Free Peace
  1

  The teller Jonathan discriminated against me for trying to cash my cashiers check from Wells Fargo. I just read the reviews and I see that there are other black people who have experienced this. This is evil and wrong. I will be closing my account with Wells Fargo.

  Response from the owner

  I’d like to learn more about your concerns. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• C

  Colleen Rozenberg-Gallant
  4

  The associates are always helpful at this branch this is why I do business with Wells Fargo for years. They respond quickly to any inquiries or issues that I may have with my account. There are also numerous ATMs available throughout Texas. I would highly recommend any of their banking products.

  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us, Colleen! -Nick, Wells Fargo HL Social

• J

  Joan Gallardo
  1

  Came to buy a cashier check over $10,000 to close on the purchase of a house and before I left I noticed it wasn't signed. I asked the service manager, Mrs. Eunice Franco to please sign it and she replied it wasn't necessary. With so many changes going on every day I trusted her and once at the title co... BAM need to go back as it should have been signed. ZERO stars to Eunice Franco for wasting my valuable time.

  Response from the owner

  I understand how this would be frustrating, and I apologize sincerely for the inconvenience. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• C

  Chris Smith
  5

  I have a good retail relationship with this branch. Many times they have notarized my documents and helped with other ancillary items, like offering and getting Asian currency for a trip. I doubted Wells, to be honest, because of the corporate squeeze they were rightfully penalized for in past year, but they have worked hard imo to improve. I add that I recommend other customers remember to work on the relationship too. Visit so they’ll remember you, phone to make appointments, etc. All banks are pressured on staff now, banks profits are challenged in this environment so remember the employees are under some stress too. Cheers.

• K

  Kevin Ge
  5

  I came to this branch every single time, the teller was nice to me, and gives me a warm welcome like always, and the drive-Thur I’d also very professional

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Kevin. We appreciate your feedback. -AJ, Wells Fargo HL Social

• W

  William May
  1

  I only have 1 star because that is as low I can give. I went into this location to get some cash, more than I could get from the ATM. There was 1 teller working. I was 2nd in line.It took about 10 minutes for this person to complete their transaction. I made a comment that I felt like I was at Walmart. Karissa Randall walked by, and instead of getting behind a window, said that if I wanted faster service I could go to another location. She also said she was the vice president at this location. I understand why this location has less than 3 stars on their rating and why Wells Fargo is having trouble.

• A

  Alex Park
  1

  Awful service. Sat over an hour here. Literally wasted an hour. I can't believe for a busy area, they only employ 2 reps there and they're slower than molasses. Went down the road and got help right away. Definitely considering changing banks after experiencing instant service at Chase whenever I go with my girlfriend. What god awful service.

  Response from the owner

  Thanks for your feedback on this location, Alex. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Cory, Wells Fargo HL Social

• P

  Patrick Kent
  1

  Waited for 45 minutes just to be approached by a very rude and unhelpful service manager, as the branch manager was not in that day. Went to the Wells Fargo a mile north on Kirby with the same issue, and was helped immediately by very polite personnel who treated me like a customer.