Premier Bank W Main St, Norwalk

Premier Bank Reviews

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  Stu Aplin
  1

  Premier bought out Home Savings and have made their acquisition a problem for account holders. They have changed my debit card and locked me out of my online account with no one to speak with to reset my password for four days. When called, the customer service line is fully automated and I have not been able to speak with a person to have my password reset. A very poor way to introduce yourself to new account holders, Premier Bank. I have called the auxiliary phone number provided which is also automated with no one answering. I will be banking elsewhere when I'm able to access my accounts.

  Response from the owner

  Hi Stu, we care about our customers and look forward to a continued positive banking relationship. I shared your concerns with our management team. A manager would like to reach out to you directly to address your concerns. Please could you contact us at [email protected] or call our team at 1-877-367-8178 to give us your contact information?

• A

  Ashley Valentine
  5

  Have been at this bank since I was a child. Have never found any errors on my accounts. Bill-pay is convenient and I never have to worry about having stamps/envelops to pay my bills.

  Response from the owner

  Hi Ashley, thanks for the great review! We care about our customers and look forward to a continued positive banking relationship. Thank you for choosing Home Savings Bank.

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  Sharon Worcester
  1

  Worst bank in Norwalk ohio area. Rude employees. Call for help with account told call local branch. Local branch can't help/won't. All they are good for is taking your $$$$.

  Response from the owner

  Hi Sharon, your feedback is important to us. We pride ourselves in providing excellent customer service and we apologize that your experience did not reflect that. We will ask a manager to call you to discuss and hopefully resolve this issue for you.