PNC Bank AL, Spanish Fort

PNC Bank Reviews

• S

  Stephanie B
  1

  Worst bank ever. Get more staff. I understand being understaffed and shorthanded, but I tried to use the services offered to me on the app to save everyone time, but PNC app doesn't work properly. Having to wait over 40 minutes to make a withdrawel for my money is ridiculous. Also not having the proper staff on the clock. The reason I couldn't get my money is because the teller wasn't authorized to give me that amount. I had to wait for somebody to get off of lunch. Not to mention the lobby full of disgruntled people behind me in line. I miss BBVA. We will be switching banks ASAP.

• L

  Leo Vaulin
  1

  Their merger of BBVA Compass into PNC Bank, and the subsequent consolidation of the branch locations, has created a customer service nightmare. They don't answer their phone - I spent over 20 minutes trying to get through - and their online banking system won't recognize my credentials. I'm giving up on this bank and opening an account with a credit union.

• T

  Teresa Ward
  2

  I was a BBVA customer. PNC took over BBVA Compass. I went into the bank after the take over. I needed a guaranteed signature. The bank was packed and this was on a Tuesday. It was total chaos. When someone finally asked what I needed, I told him that I needed a medallion stamp for guaranteed signature. He walked away from me and went outside. He came back a few minutes later and said he left his stamp at home?!?! I called today to see if he had his stamp and waited on hold for 35 minutes and no one ever picked up so I went back today and the lobby was full waiting on someone to help them. There was no one there that could do the service I needed. I'm about to change banks.

• A

  Aaron Murphy
  1

  Horrible services. After BBVA was bought out by PNC the customer services are the worst I have ever seen. They won't answer calls , sat in the lobby for almost 3 hrs to get help. I have closed all of my busniess accounts and personal. I wish I didn't nave to give them 1star

• E

  Eliza Drake Crosby Jordan
  5

  I love PNC! I have been with them for a long time! They are always helpful and kind. They answer all questions and have great customer service. They do not have fees like other banks.

• D

  Derrick Gibson
  1

  Absolute worst bank I’ve ever dealt with. If you need to talk to the manager about anything good luck.

• T

  Tororidge Community
  5

  I have been with PNC for close to 11 years and LOVE them! They are always so helpful and kind. They do not have crazy fees for their bank.

• N

  Nordie Abrilla
  5

  Best banking customer service I have experienced. Everybody is friendly, warm and efficient.

• C

  Carly Hessler
  1

  There is no PNC here. It's just a Claire's now.

• C

  Carey Hilliard
  5

  Love PNC. Great customer service at this branch.