PlainsCapital Bank Kirby Dr, Houston

PlainsCapital Bank Reviews

• S

  Salman T.
  1

  Fist of all I want to say that We deal with multiple banks for our business but customer service from Plains Capital I put in last. The ladies at counter don’t believe in greeting and smile. They look like they don’t want to be at work. No hi , No thank you. I will suggest they should work on their customer service as they are new and if they want new customers. Thank you

• J

  Jamie Barrere
  5

  Every time I walk in, I first feel very safe as there is a friendly police officer at the door. Next I feel like a valued customer as a smiling receptionist greets me an offers to help. Then, a really nice gesture is the refreshments they offer! I know of no other bank which does this! Finally, the bank is in such a great location, and easy to either walk in and out, or drive through.

• P

  Patrick Xavier
  3

  They did not notify customers when the bank was recently sold. Service has steadily gone downhill as their ambition to grow has ramped up. Not a bad bank at all but website customer portal is very poor and access to past records for tax purposes extremely difficult. Staff at the tellers are great.

• r

  russell menzies
  5

  All of the staff always friendly and efficient. I have small accounts with the bank, but you would think I am a shareholder the way they treat me!

• K

  Khaled Bakkar
  1

  Will never do business with this bank, terrible customer service, especially dealing with Macy.

• M

  Marc Johnson
  3

  Not very accommodating behind the counter, but very accommodating with their seating area and refreshments.

• L

  Luis Martinez
  5

  Great service, people are really 👍