Pinnacle Financial Partners Donelson Pike, Nashville

Pinnacle Financial Partners Reviews

• D

  Dr Werther Text
  5

  I have banked at the Donelson Branch for 10 years, I'm shocked reading these reviews. I have never had one issue. Tammy is my girl there, and she is wonderful. If she is busy and I have to see someone else they have all been so helpful. They will always have my business!

• C

  Ciara Beyer
  1

  Very very disappointed with my phone call a couple weeks ago. I recently moved out of state and needed a letterhead with my name, and my account and routing numbers. The lady on the phone proceeded to tell me there was nothing she could do unless I wanted to come back into the branch. This was not a realistic option, as I now live over 7 hours away. I was able to verify any and all information on my account and license, but because she couldn't "recognize my voice," she would not send me this document. I asked if she could order me checks, which she also refused. She gave me no alternative to this problem and I left the conversation feeling very upset. After, I called the customer service number and was able to get a signed letterhead from the Senior Vice President. I also called customer service who was able to order me checks no problem. I understand some people have bad days, but the lack of human decency she showed me left me wanting to switch banks. I WILL NOT be accused of impersonating MY ACCOUNT. I WILL NOT EVER recommend this bank location. Please retrain your staff. You are welcome to contact me with any questions. Thank you.

• J

  Joe Graves
  1

  Y'all's hours of business and the locations of your banks are horrible. P.s. I only gave 1 star so I could leave a comment. (Hence) would have been a 0 rating.

• C

  Chris Hurst
  1

  Again today problems at Pinnacle. I'm self employed and often get paid by check from my clients. Sometimes instead of deposit in my bank I just would like to cash the check. EVERY TIME I try to do this there is some problem. Its one thing after another. The Donelson Tn.branch has the worst customer service I have ever encountered at a bank. Multiple times I have left this bank totally frustrated with the way I am treated. Can't understand why anyone banks here. My little business means nothing to them and I understand that. But my little business will no longer accept checkss from Pinnacle. They will have to go get cash.

• L

  LoLo Kinser
  5

  I always have a wonderful experience here. They are always so helpful and send nothing but positive vibes. Big thanks to Myra today for excellent service and infinite kindness.

• A

  Adin Velasquez
  5

  Very professional and the service is top

• H

  Heather Harshbarger
  1

  Worst bank ever, they will not cash checks drawn from their own with out opening an account with them!?!? I think I can decide where and how I spend or place MY money!

• R

  Ricky Johnson
  5

  Great people and I love to talk to the great people there

• B

  Blake Reed
  1

  Slow!! Took 25 minutes to get through the drive through with 3 clerk's working.

• K

  Katie Smith Green
  1

  Had a terrible experience with Dara, who was rude, condescending and unhelpful.