PFFCU - Police and Fire Federal Credit Union Arch St, Philadelphia

PFFCU - Police and Fire Federal Credit Union Reviews

• J

  John Flanagan
  2

  Been a member my whole life and no one in this bank knows how to issue me a new credit card since I lost mine three years ago. Whenever try to get a new credit card they blame the issue on Visa and when they transfer me via phone, Visa blames PFFCU. The coin machine is off after 3pm which I don't understand. I'm assuming it takes more than just plugging it in but I'm hoping someone at PFFCU could explain this in a response.

• E

  Elesha Bobo
  5

  I am a customer at Police and Fire Credit Union. My first credit union was at American Heritage and I was referred by an employee of yours; by the name of Ivy Reed. I closed my accounts at AMHCU and ha d been telling Ms. Reed I was in seek of a new bank, she suggested Philadelphia Police and Fire Credit Union. My location preference was the one located in the Cedarbrook Mall. Ivy Reed was at this location and whenever I needed assistance she was available; quick efficient service. That's why it saddens me to see she is no longer an employee. When I learned of this, all I could think was, now who is gone keep me upon the changes and benefits now. I really trusted her. I know that the accusations against Ms. Reed are false and done by willful intent. The man claiming the accusations is a well know figure in Ms. Reed's life. She and her family should not be penalized behind the immaturity of one person who is unable to control their feelings .

• R

  Rebecca Ashley
  1

  NEVER refinance a vehicle with this credit union! I wish I could rate lower than a 1 star. I have been over 7 weeks trying to get my car registered and they still have yet to release my title! Poor customer service!! You can certainly look forward to never getting a direct answer or a response when dealing with anyone at PFFCU!

• H

  Hector Cruz
  1

  I recently visit this branch to make a withdrawal on the ATM outside like I’ve done in the past with no problem, I am originally a member of PFCU but come to this location to use the ATM from time cause their not many PFCU branches plus their no surcharge when I use this ATM. Well on a particular day I want to the location to make a withdraw from the ATM, and as the money was being counted it never came out the dispenser and I was charge like I received the funds. I went into the branch to speak to someone about the situation that just occurred, I approach the information counter and proceeded to explain my situation to the lady that works there about not receiving my money from the ATM outside. She asked me was I a member of that branch and I respond no I’m a member at PFCU but come to this location to use the ATM frequently, she literally told me their not much they can do that I will have to contact my branch and explain to them the situation and put in a dispute about what occurred. I was so frustrated that no one could had help me resolve this situation and the lady never went and got anyone that could help me, I had to literally go to my branch to put in a dispute immediately and wait 10 days later to be reimbursed. Most likely I won’t be using there ATM again after this situation..

• B

  Basketball News & Rants Podcast
  1

  They hire tellers that don't know what they're doing. Don't ask for your I.D. Accuse you of endorsing someone else's check, not knowing it's your check. Then when you get offended you the customer is being unreasonable. Woman manager behind the first booth, got up and yelled at me and said I'm being ridiculous. Who say's that to a customer? Thinking about taking my money out of this bank. The staff here are very unprofessional. Even if you think the customer is wrong, which I wasn't, you still don't say that to a customer. I go in there everyday and cash or deposit my check, they decided today to act as if I wasn't coming there. Basically treated me like I was a thief trying to cash someone else's check. Very degrading and racist.

  Response from the owner

  That is not the type of service that we pride ourselves on delivering to our members. We would like to learn more about your experience at our Arch Street branch. Please call 215-931-0300 and ask for Erin at ext. 3189 so we can look into this for you. Thank you!

• D

  D. Czech-Jones
  5

  I've been using PFFCU since my Uncle opened my account when i was six months old - No monthly checking account fee and the min. balance is five dollars where else is that possible - Staff (specialty @ the Mayfair Branch) are always pleasant and respectful.

• H

  Hickory7wst
  1

  Many issues with there refi mortgage loan department during our most recent experience. Lots of excuses on many issues. There rates are pitiful and there loan officers are very rude. I would shop around before ever ever looking towards them. Stay away!!

• T

  Tyrone Johnson
  1

  Do not open up an account with PFFCU. There are third party companies involved and it's a headache to speak to someone about fraudulent charges, or to get an idea of what's going on with your account.

• G

  Glenn Griffin
  5

  This has got to be the best financial institution ever!! When my application for a mortgage took close to two years to finalize....and please note it was never finalized!! I called PFFCU after the suggestion was made by my accountant. My 1st contact was Bettianne Hitchens, who got me the pre-approval and was just as pleasant and reassuring as could be. After a few days, when she went as far in the process as she could, I then came into contact with Kimberly Armbruster, who was awesome with her great and always timely responses. When I did not think it could get any better, Joanne Dessin brought it all home!!! From start to finish, the process took 32 days!!! That less time than Noah spent on the ark!!! These three ladies could rule the world,and judging by their help, they would do great job!! People, got to PPFCU, you will not be sorry!!!!

  Response from the owner

  Thank you Glenn for sharing your positive experience!

• J

  Joe
  1

  Watch the loans here. They are total scumbags and will not notify you when you line of credit loans mature. I just got billed $389 where $361 went to interest and $28 went to principle. I have never been late and my credit score is in the high 800's. Total scumbags.

  Response from the owner

  Hi Joe- we would like to learn more about your experience and see how we may be able to resolve your issue. Please call Danielle at 215-931-0300 ext 3165 so that we can better assist you. Thank you!