People First - Trexlertown Hamilton Blvd, Trexlertown

People First - Trexlertown Reviews

• b

  bearded glasses
  1

  I'm told by a separate provider mortgage lender your pre approved for 120k FHA home loan at 900+$ a month. But that I have a thin report and recommends getting a credit card. See online credit unions and your own bank are the best chance of approval. The bank associate was nice and personable. It felt like a smooth process. I have a clear history, no debt or collections other than 1 medical bill. And a credit rating of B. I have a good income and thought for sure that after holding a secured card for almost 2 years at 0$ balance I would be approved. I wasn't approved and told because I don't have enough credit I should get another secured card for a higher limit. I feel with a zero balance and having no debt and good income I would qualify. So now I've hurt my scores with another inquiry and the results are not positive and created less opportunity. On Monday I'm going to close my account and take my money to someone else. I'm disappointed that while taking the first step to create credit I've done what I was told and still then told repeat step one while someone else saying approved. I'm not valued and someone else can make money of my business.

  Response from the owner

  We'd like to learn more about your experience. Could you please email us with your contact information at [email protected] and we'll have someone call you?

• K

  Kayla Duke
  1

  Horrible bank. With horrible customer service. They called me and asked why I was unsatisfied. I said 5 specific and unique reasons why People First is a horrible bank. Then they got mad that I was being truthful and was aggressive and rude when they asked for feedback. Don’t ask for feedback if you don’t want your own mess shown to your face.

  Response from the owner

  Could you please email us with your contact information at [email protected] and we'll have someone call you?

• l

  lizzy hittinger
  1

  Worst bank with the worst customer service I’ve ever had. It’s sad, they used to be good and nice to their customers and now they seem to want to drive business away. I found a new credit union that’s 100 times better and they’re so pleasant to deal with!

  Response from the owner

  We'd like to learn more about your experience. Could you please email us with your contact information at [email protected] and we'll have someone call you?

• S

  Sherry Greenawalt
  1

  I got the main branch when I called. It took 45 minutes to get a person. All I wanted was a transfer to another branch. The phone rang and rang. Finally a voice said this mailbox is not accepting mail at this time. Click. They hung up. I wasted an hour for that kind service.

  Response from the owner

  Could you please email us with your contact information at [email protected] and we'll have someone call you?

• D

  Drew Schwindenhammer
  1

  The absolute worst bank I have ever been apart of, seen or heard of from other customers. They do not get back to you until about a week later. Will not cooperate when your card is stolen or used unlawfully. When depositing any cash they have constantly messed up the amount almost by half. Nobody is available when you call and their answering service is very unhelpful. Whoever owns this bank should strongly consider selling it and picking a new career choice.

  Response from the owner

  Drew, we are disappointed to hear about your experience. A member of our management team will be reaching out to you to learn more and hopefully assist you. Thanks.

• S

  Susan moriarty
  1

  Been on the phone for 20 minutes now. Nobody answers the phone. This is the third time I called. Terrible! Will it ever change? Look at the reviews and this has been going on for some time. Poor management as nothing changes.

  Response from the owner

  Can you please email us at [email protected]? We'd like to learn more about your experience.

• A

  Alex Duke
  1

  Terrible. 45 min wait to get to talk to someone on the phone about a stolen card. Horrible. Changing banks ASAP

  Response from the owner

  We'd like to learn more about your experience. Could you please email us with your contact information at [email protected] and we'll have someone call you?

• M

  Martha Betancourt
  1

  I stopped by the bank with the intention of opening at least two accounts I was told I had to open the accounts online and schedule an appointment which I did. Then I had to call to reschedule my appointment since I was sick. Someone took a message but they never returned my call. Poor customer service skills.

  Response from the owner

  Hi Martha. I apologize that you had this experience. I will pass this on to our Branch Operations Team.

• M

  Milorad Medunic
  1

  Waited on phone over 30 min to speak to a human being until they were closed. Switching banks this week.

• G

  Glen Paisley
  1

  Once you give them your money, it's tough to get it out to make a larger purchase. I followed their process by emailing a letter to the email instructed to do so, I still couldn't access and had to call several more times. Both times waiting on the phone 15min plus to even get someone live on the phone. They kept saying they hadn't received the email. Sent from 2 different account, nope no email. After 30 minutes of this nonsense, they said they can record the call. Really 30 minutes to get to this point? Completely unacceptable. Thankfully, they are not the only credit union in the valley.

  Response from the owner

  Glen, it was a pleasure to talk to you and get a better understanding of what happened. I'm sorry high call volume caused such a long wait time for your and I'm glad to hear we were able to process that purchase transaction for you. Thank you for your continued membership.