Peach State Federal Credit Union N Decatur Rd, Decatur

Peach State Federal Credit Union Reviews

• L

  Leah Chapple
  1

  I really do not like leaving negative reviews, but our experience was less than stellar. We are so disappointed with this bank. First, we opened the account and were charged $10 to open it. When we received our cards they had misspelled my name somehow, so I had to sit on hold, trying to prove who I was, in order to get a new card mailed to us. Then we were surprised by hidden fees of $4 for each "statement balance", which is just them telling you how much money you have in the account, all while they slowly take it away without telling you. We asked them what this was about, and they said we needed to sign up for online statements in order to waive the fee, which we thought we had already done. Sick and tired of dealing with the issues, we decided to close the account. When we went to close the account we were charged $5. We asked if the fee could be waived due to all the trouble, and they refused. We lost money just for trying to have an account, not to mention all the time, gas, and stress. Don't bother with this bank, there are plenty of banks without so many fees and with better customer service. So unfortunate.

  Response from the owner

  Hello Leah, we're very sorry to hear that you are unhappy with your experience at Peach State. If you would like to speak with a member of our management team about your concerns, please email us at [email protected] and we will get back to you.

• T

  Tonda B
  5

  The tellers are always nice and friendly. Very efficient service.

  Response from the owner

  Hello Tonda, thank you for choosing Peach State! We appreciate your kind words and value your membership. We'll be sure to pass this along to the team at North Decatur.

• J

  Jake Vazquez
  1

  I have never once written a review on google but this experience provoked me enough to do so. Called ahead around 2:30 pm and asked if they were seeing customers by appointment or first come first served. They told me to come in an hour that only one loan officer was working and she was about to go on lunch but she would be back in a hour. After 20 minutes, I drove 45 minutes to this location (closest location to me) I was greeted with a poor attitude from an employee, I told her my situation how I called ahead, drove a long way etc. She waved at the Loan officer who proceeded to waive her off. Finally a few minutes later she comes out and says all of this is going to have to wait that she was going on a 1 hour lunch at 3:30 pm and they closed at 5. She told me the only option I had was to wait and try again in the morning. Needless to say I never came back after wasting 2.5 + hours of my day trying to give them business. I have heard other branches are better, but I should have read the reviews prior to making the trip out there, because they were not helpful to say the least.

  Response from the owner

  Hello Jake, we're sorry that you're unhappy with your experience at Peach State and we would like to speak with you. Please email your contact information to [email protected] and a member of our management team will reach out to address your concerns.

• J

  Jalessa Alcorn
  1

  The rude Peach State Federal Credit Union. Elizabeth the bank teller is horrible. I more then disgusted with the interaction. Felt like I was at a currency exchange. I understand this place will run with or without me. I have bank with this bank for 3.5 years. She didn't greet and she went right in to being rude. That is their culture at this bank obviously.

  Response from the owner

  Hello Jalessa, we are sorry to hear that you are unhappy with your experience at Peach State and we would like to speak with you. Please email your name and contact information to [email protected] and a member of our team will reach out to you.

• T

  T Wallen
  1

  I went to open an account 13 years ago and the representative made it difficult then. I didn’t have my SS# card on me. I never carry it. I left and it took me 13 years to go back. When I finally did go back they had an awful demeanor as if I was troubling them to open the account. I paid $2.50 to get money out of the ATM to open an account there. I was told 3 times that if I close the account I lose the money I paid to open the account. If my job has a partnership with you, why am I paying to open an account? But okay, let’s go. Then I went online to apply for a car loan. I stopped by the bank to ask a few questions about the loan. I started the convo with ‘I filled out an application online but have questions...” she immediately said ‘’you have to wait for them to call you.” She couldn’t even hear my question? I just picked up my purse and left. 3 strikes...I’m out! I opened an account via a family member at Navy Federal FOR FREE! I will continue business with them and close my account with PeachState. If keeping my money means that much to the bank and rude reps, they can have it!

  Response from the owner

  We're sorry to hear that you are unhappy with your experience at Peach State. If you would like to speak with a member of our management team, please email your preferred contact information to [email protected] and we will have someone reach out to you.

• L

  Lisa Bodiford
  1

  This Credit Union is so inconsiderate and unprofessional. The tellers are polite and put the customers first, but the woman that works in the office is slow and just not profession!!! We waited over an hour to be seen. She spent 1 hr with a customer, I suggest they start making appointments and try to set a time limit with their visits. Please assist them corporate office, they need leadership.

  Response from the owner

  Hello Lisa, we're very sorry to hear that you are unhappy with your experience at Peach State. If you would like to speak with a member of our team, please email your preferred contact information and a good time to call to [email protected].

• R

  Riley “Blonde” Watkins
  1

  Every time I come to deposit a check here I get some hold on my account. Every. Single. Time. They make what should be a 3 minute interaction of me depositing my payroll to an hour long situation where I’m just sitting here waiting trying to get my own money. Ridiculous. Never had this issue at any other branch, yet it’s the only one close to my apartment so sadly I have to keep coming here. Step your game up.

  Response from the owner

  Hello Riley, we're very sorry to hear that you're unhappy with your experience at Peach State and we would like to speak with you. Please email your contact information to [email protected] and a member of our team who can assist you will reach out to you.

• T

  Thurman Munn
  1

  Peach State is the worst credit union I have had the displeasure of doing business with. The manager of this location is the absolute worst. She's rude and completely unwilling to accommodate clients unlike other branches. I switched to Georgia United and the service is like day and night. I highly recommend not banking with Peach State if you enjoy having access to your money.

  Response from the owner

  Hello Thurman, we strive to provide excellent customer service in all of our branches and we would like to speak with you about your experience at Peach State. Please email your telephone number and a good time to call and we will have a member of our management team contact you at your convenience.

• O

  Oyewole Oworu
  1

  I think it is unfortunate that a so called credit union does not allow you to access all your past statements online and then when you walk into the bank they want to charge you $5 per month for YOUR bank statements which they prevented you from accessing online. Even if you were going to charge for a service $5 for sheets of paper not worth the amount is exactly what it is. A rip off! Disappointed.

• H

  Hello KITTY
  5

  My visit at this location was a great experience .I had so many transactions that needed to be done.A teller that goes by “Gabe” was so polite and patient with me and showed no sighns of annoyance.He really had me at ease once I finally got done with my transactions.Keep it up Gabe your going places !!

  Response from the owner

  Thank you so much for your kind words and your membership! We will be sure to share your comments with the team at the North Decatur branch.