Associated Credit Union E Freeman St, Decatur

Associated Credit Union Reviews

• C

  CDH2OG
  5

  I've been a client over 30 years. Love this Credit Union! Their customer service is second to none. When my account was hacked, they were on it. I was amazed at how fast the Fraud Dept. detected the unusual purchase. I was contacted quickly and my funds were replaced in less than 24 hours. I've recommended them to all of my friends and acquaintances. ♥️♥️♥️👍👍👍

  Response from the owner

  Thank you for your membership and your review!

• A

  Angie Parker
  5

  Barely awake, I went to the Decatur branch to make a deposit this morning and coffee hadn't yet kicked in so it took a moment before I realized the bankers were all dressed as super-heroes...masks, capes and corresponding name plates. Y'all the costumes were seriously pro level. Can I just say this brought a smile to my face and joy to my heart and it was obvious they were enjoying themselves as well. The world is rife with negativity these days and this moment, this idea and these bankers provided a much needed antidote to that. Love and appreciate my credit union always but today, especially.

  Response from the owner

  Hi Angie, Thank you so much for your membership and your review. Several time throughout the year we try to celebrate our staff and their amazing accomplishments. That week was one of those times and you happened to stop by on Super Hero Day. We consider our staff to be the Super Heroes of the ACU. Glad the team was able to bring a smile to your face and you never know there might be one or two more opportunities to see our teams dressed up before the end of the year.

• Y

  Yvette Bell-Lang
  1

  Inconvenient place need more locations. There's no credit union close to my home address. Online banking doesn't take care of every thing so when you need to actually visit the bank it would be nice to have one closer to your home.

• O

  Official Paid
  1

  Signed up & it took 2 weeks before I could finally sign into my Online.. then they charged my account for some of everything I have no idea of.. I definitely will be closing this account ASAP

• C

  Ciandra Ben
  1

  Twice my account has been hacked and Associated Credit Union has done nothing both times. I’m literally watching my account be charged multiple times for 100 to 200 dollars for charges in a completely different state. They say they correct the issue but never does anything. But the moment I make a charge they block it from going through or threaten to close my account but when something that actually warrants them shutting my card off I don’t hear anything. They just read a script to me just to get me off the phone. I don’t feel appreciated for being a loyal customer and they don’t care about someone stealing my money. How can I be in Georgia but making card swipes in Florida?? Like really??

• M

  Maya Branch
  1

  I went into the Decatur location to wire my closing costs and received major attitude from the teller because I wanted confirmation of wire times. They insisted it was once a day at 2 pm which is my closing time. I told them the website and main number confirmed 10 am and 2 pm. Teller (only light skin lady in the location while i was there, forgot her name) got an attitude because I asked her to confirm with the manager who told me they start sending when they receive them. Then she said they send all at 2 pm. I had to call the main number, who confirmed with the wire department, twice, that it is 10 am and 2 pm. If I didn’t confirm, I would have taken my funds elsewhere to wire same day and Associated would have lost a long standing member. Two actually, because my dad is also a member. I suggest ALL locations know what’s going on and call to confirm if they do not know to avoid losing members. Especially if a member insists. It’s unfortunate enough that I had to go to another institution for my home loan because my appointed loan officer never contacted me after multiple failed attempts on my end. Not sure how much longer I’ll be a member

• J

  Jennifer Brown
  5

  The most accurate financial institution available to us.

  Response from the owner

  Hi Jennifer, Thank you so much for your membership and your review! We have shared your review with our branch leadership team to give the proper kudos to our Decatur branch.

• Q

  Quentin Anderson
  5

  I am so happy to be back with this credit union. I left for a while and went to some banks ,what a high mistake. I'm back now and every thing has been great

• G

  Gloria Lewis
  1

  I go in to finish my application the lady tells me she need a original copy of a utility bill really i pay my utility on line she looks at me and gives me everything back and that's it

  Response from the owner

  Ms. Lewis, I apologize for your experience with ACU! We try to make our membership process as seamless as possible! We hope that you will consider ACU as your financial institution in the future!

• K

  Keturah Brown
  1

  I've been having trouble getting into my account I don't understand what's going on I need help!!!