Patelco Credit Union Lone Tree Way, Brentwood

Patelco Credit Union Reviews

• a

  atika mansoor
  1

  The phone line is so rude and not helpful always telling to go the branch . Nancy is the name for the phone representative.

• M

  Michael Earl
  3

  Patelco as a credit union is great. The Brentwood branch is okay, customer service seems to be hit or miss depending on which teller you speak with. Lines are slow moving most days too unfortunately. ATM is ALWAYS broken, making the wait time significantly worse. Shouldn't take me more than 2 minutes to pull cash from my account, but here we are waiting in line writing this review instead. Seriously, please replace the ATM though. That alone would be 5 star worthy.

• M

  Mark Evenson
  5

  The Brentwood branch is fantastic. Specifically Samantha. She is always friendly and professional. She recently assisted me with some issues with my debit card, and she was incredible. She possesses outstanding customer service skills. What a great employee you have there!

• M

  Michelle Nunaley
  5

  Staff is always Friendly and helpful. They offer services that are available if needed. Especially during this uncertain time (pandemic), I feel Patelco has been extra caring.

• S

  Sonya Lampkin
  5

  They were very helpful and always I mean always have exceptional customer and Client Services I wouldn't change anything

• T

  Tammy De Leeuw
  5

  This place is the CHEERS of Credit Unions. Everyone knows your name and they're always glad you came (or at least they do an excellent job of faking it) When I walk in, I am greeted.. I get to tell my cleanest dirty jokes, they ask about my so-called life, my kid, the nasty landlords. It's like a bar without alcohol. They make being broke FUN. Hugs to all my Patelco folks, seems like I have been with them forever. (PS: WARNING! Other branches are NOT this friendly)

  Response from the owner

  Hi Ms. De Leeuw, Thank you for taking the time to write a wonderful 5-star review about your experiences at the Patelco Credit Union Brentwood branch. We appreciate the feedback and look forward to serving you for your banking needs. As for the other branches, please give them another chance. Everyone is always willing and able to help. If you find that’s not the case, let me know! Have a wonderful rest of your week and thank you for your continued membership with us. Kindest regards, Patrick Member Experience Specialist

• d

  devilsoulja14
  1

  The lady was so rude I had only asked to see if they had cash a cashiers check and asked me if i was a member I was immediately recommended to go to original bank on check. First off that's why I asking to see if they cashed it because im not local to the bank. Irritating customer service.

• L

  Logan Dorsey
  5

  Amazing credit union! They really care about their members and I feel like they want to help me get the best when I come in.

• L

  Lorelie Salcedo
  3

  Customer service people are helpful but the ATM is always down making it so inconvenient

• D

  Denise Paul
  5

  I love my Credit Union and the entire staff that works there. They value their customers!

  Response from the owner

  Hi Ms. Paul, Thank you for taking the time to write a great 5-star review for the Patelco Credit Union Brentwood branch team. We appreciate the compliments and look forward to serving you for your banking needs. I will most definitely share your kind words with the Branch Manager and Regional Director. Have a wonderful weekend and thanks again! Kindest regards, Patrick Member Experience Specialist