Park View Federal Credit Union Virginia Ave, Harrisonburg

Park View Federal Credit Union Reviews

• H

  Haley L.
  1

  My Fiancé and I was trying to get a mortgage loan. Caleb Schlabach was our loan officer. First red flag, I was lucky to get one email a week from him when I had questions and I could never get him to answer my phone calls or return my calls either. We were less than 30 days from closing and he tells us that we actually did not get approved for the loan he had originally said we were approved for. He then tells us that we would need about double the amount of money for a down payment than what we were told originally and that was not including closing costs. He is very unprofessional and lacks the knowledge he should have for this type of job.

  Response from the owner

  Haley - thank you for taking the time to share your feedback. We aim to deliver a great experience from start to finish and we are so sorry to hear that we did not meet the high standards we set for ourselves. We would like the opportunity to talk with you. If he has not done so already, our Mortgage Manager will be reaching out to you shortly. Again, thank you for your feedback. It allows us to improve the way our employees interact with our members.

• K

  Kronk
  1

  Everyone that works there is nice and tries to be helpful but they are extremely limited by lack of knowledge.You can call there phone line for help but your going to be transferred a 100 times before someone can actually help you and then they will most likely tell you to call another company for help.The online credit card system is not user friendly and lacks the statements and info you actually want to see.

  Response from the owner

  Hi, Caleb. Thank you for your feedback. We are sorry to hear that you were not pleased with your recent experience. One of our Branch Managers will be reaching out to you to get more details about the situation. Any more light you can shed on your experience will be much appreciated and will help us to find the right solution moving forward. Thank you!

• G

  Gillian Ritter
  5

  Park View's staff is always friendly and helpful, and they treat everyone with respect and courtesy. The interior recently underwent renovations, leaving a clean, modern look that still manages to be welcoming. I've been nothing but happy with the service I've received as a member, and recommend PVFCU highly to anyone and everyone.

• D

  Daniel Donica
  1

  Caleb need more training!!!! And probably more coffee in am, sounded like he is going to pass out

  Response from the owner

  Thank you Daniel, we appreciate you taking the time to share how your experience was!

• B

  Brandon Beach
  5

  Have had this bank for a while now and I will say they are the best bank around in the area fees are rare and always friendly staff when you go in or through drive thru I will continue to bank here for many more years