Palm Beach Toyota S Congress Ave, West Palm Beach

Palm Beach Toyota Reviews

• N

  Ndian Yelbew
  5

  I took my 2012 Highlander to receive care @Palm Beach Toyota a young man by the name of Jose R. assisted me, he was so very professional and caring. He was very informative with feedback of procedure as information came available to him as I waited. Jose was on top of the situation in relation to getting my vehicle on track. I appreciated the professional and caring service I obtain from Jose R. I am encouraged to return to Palm Beach Toyota with any future transportation service care I may in need of, I left Palm Beach Toyota a happy and grateful customer. I will also recommend Palm Beach Toyota to those of whom I know my be in need of service care with their Toyota vehicle. Thank you so very much Jose R.👍😊

• B

  Brian Suarez
  4

  Extremely poor service. Arrived for my appointment at 5:20pm and had to wait in line 20 minutes just to find out who I had my service appointment with. Finally got to my service rep and was turned away since it was “too close to 6pm”. Told I took too long and should come back tomorrow. Highly unprofessional and would not recommend. EDIT: I decided to give the West Palm Beach Dealer a second chance after on of your service associates insulted me last time I attempted to have an oil change at the old location. I figure that a new location might bring with it better service, unfortunately it seems I was wrong. I noticed on 4/20/2019 that my car had started to leak some drops of oil. Since I have a Toyota Platinum extended warranty I decided that I needed to take my car to the nearest dealer (which is the new Palm Beach Toyota location). I was able to book an appointment that same Saturday (4/20/2019) to have my car looked at. To my surprise I was told that I would be charged a $135 diagnostic fee despite having a Platinum Extended Warranty. Since my car is vital for my work I agreed and was told that the service department would call the Warranty plan to get things straightened out. 2 hours later I was told that they were unable to reach the Warranty Department and that my oil pan gasket was faulty and I needed to pay $480. At that point I agreed since I needed my car back. 1 hour and 30 minutes later I was told the service had been completed and everything was fixed. I proceeded home confident that a Toyota dealer would have fixed this issue. To my surprise I woke up the next day to even more oil leaking under my car! This is completely unacceptable! EDIT2: Palm Beach Toyota has really redeemed itself. They handled my case the next day immediately. Before I even got out of the car the manager was already addressing the situation with me. Special kudos to Fillipe Cortte for helping resolve the situation as quickly and smoothly as possible. He was even able to get my previous claim approved and my payment returned. A rough start, but willing to give them another try.

  Response from the owner

  Brian, I regret to hear about your disappointment with the wait time, and being asked to return the following day. I would greatly appreciate the opportunity to connect with you directly to address your concerns. Can you please send your contact information to me at [email protected]? Thank you so much! Shelby Bigelow General Manager Palm Beach Toyota

• J

  Justin Alfonso
  5

  Frank Naceda is absolutely amazing very knowledgeable and friendly. He really fights to get you the deal you want. I never thought the deal I wanted was possible but him and the whole dealership really went above and beyond with my deal. Everyone from the front desk to the financial guy is amazing. Gave me the best money for my trade in. No one else gave me that much and gave me a fair deal on the new car. They made money and I left happy it’s a win win. If you live down south it’s worth the drive. Go to Frank he is the best around.

• C

  Cristobal Colon
  1

  Worse dealership to take your car for service. Took my car in for an oil change and they ended telling me it needed so many stuff done to it because if i didn’t change them the motor would blow, which my car running perfectly fine before I took it in. While I had it service, got many calls from salesman telling me to sell them my car and buy another from them because my Toyota frs wasn’t going to last long because once it passes 100k they aren’t reliable. They got so annoying and not ever taking them my car! Now that I got it back , they said it also needs a battery ;/ and alternator. These guys also had it for a month until I came in and complained about it because I needed my car back ASAP. DO NOT TAKE IT IN FOR SERVICE THERE, save your self a headache.

  Response from the owner

  Cristobal, I am sorry to hear you felt disappointed in regards to any service recommendations that did not meet your expectations. We pride ourselves on the high-quality standards we maintain and I would appreciate the opportunity to speak with you about your concerns. Could you please email your preferred contact information to me at [email protected]? Thank you, Shelby Bigelow General Manager Palm Beach Toyota

• J

  J B (JB)
  5

  Jordan Roe was an exceptional sales man. This was the fastest car buying experience ever! He took the time to work out the perfect deal for me! I am truly grateful.

• A

  Azrael -PK
  5

  I was going to visit a dealership very close to here and visited Palm Beach Toyota instead by mistake. Must have happened for a reason, because they had a vehicle almost identical to the one I was going to test drive. I stopped to look at the truck, and the staff was very friendly and accommodating and did everything they could to help me get into their vehicle. Everyone was very helpful. I'm so happy I went with their vehicle rather than their competitors. Thanks to Billy Reyes, our salesperson, Daniel West, the sales manager, and Zaida Vargas, the finance manager, for helping us get into our new F150!

• L

  Laurence
  5

  Palm Beach Toyota Scion is a pleasure to deal with. These guys were a breath of fresh air: no games, no leaving you alone for an hour, no "Don't tell my manager I said this ..." etc., etc. They closed the deal on the terms we had agreed, with no last-minute surprises. I'd recommend this dealership to anyone. I dealt with Daniel Mendoza (Sales) and Michael Quinn (Finance). This was the least stressful car-buying experience I've ever had. Very satisfied customer.

  Response from the owner

  We are so thankful for your 5-star rating and review, Laurence! We appreciate it and we are glad to service you with quality every time. Enjoy your new ride! Palm Beach Toyota

• B

  Bense Felix
  5

  Came to palm beach Toyota after my warranted CV axle was causing issues with my Camry shanking. I worked Directly with Gregory and he handed my process very thoroughly. He resolved my issue promptly and quickly. A day later I had another problem and I came back to him. He recommended that I do a break change as well as get my tires balanced. From there my issue was completely resolved and he gave me great pricing. He even let me know a rebate Toyota was having for the service. From here on out I will always return back to Palm Beach Toyota and I will always ask to speak to my service advisor Gregory. Thanks Greg for treating me like family.

• V

  Veronica Novatnack
  5

  I had been shopping for a new car for a few weeks and was bombarded with calls and emails. I visited several dealers before going to Palm Beach Toyota. It was the usual get the manager ordeal and I walked away from each one of their “deals”. What s pleasant surprise when I met A J. Cooke at Oalm Beach Toyota. I bought my car from him and am so happy with my decision. I will recommend him and Palm Beach Toyota to anyone interested in buying a car.

• S

  Sara Tahura
  5

  Palm Beach Toyota is where my family gets all out cars! I have bought two cars from this dealership and Selim, our salesman has helped us twice with both purchases! He always make sure we are getting the best deal possible and confirms that we understand the information he is giving us. He always offers water, coffee and snacks as well! Highly recommend speaking to Selim for any future car purchases. Defiantly will be coming back soon when my sister needs a car!