PacRes Mortgage - Idaho Falls, ID E 17th St, Idaho Falls

PacRes Mortgage - Idaho Falls, ID Reviews

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  Rosie and Red
  5

  Jason and his loan coordinator Sandy did a great job with our mortgage. There was a complication with the title near the end of the deal and Jason went to bat for us, working closely with the title company and our real estate agent to clear the issue and get us closed. The process went very smoothly otherwise. Jason is easy to reach and follows up quickly.

  Response from the owner

  Thanks for trusting us and allowing us to go to bat for you and get you across the finish line. When you choose Jason and PacRes Mortgage, we are sure to roll up our sleeves and get to work on your behalf.

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  Ryan Southworth
  5

  Brandon was great to work with. Any questions I had we're answered without me feeling like a dummy. Went above and beyond for me always easy to get ahold of absolutely 5 star service

  Response from the owner

  Ryan! Thank you for taking the time to leave a review. It is our goal is to go above and beyond. We are so happy to hear we did just that! Congratulations on the new home!

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  Noah Carrico
  1

  If one of my friends was using this company, I would have to restrain myself for the passion with which I would recommend they change brokers. We went with them because they got us the best rate for a non-traditional mortgage as first time home buyers. Brandon was friendly and very available. That is where the positive in our experience ended. They frequently answered my questions incorrectly if they knew the answers at all. They often had to go ask internal people to figure out the meaning of certain industry terms I was using in my questions. I recieved a request for additional, updated, or resubmitted documents due to them being misplaced every week or two for the entire 2 and half month process. Hours before closing we recieved a call telling us that because of a technical mistake on their part we were no longer eligible for our loan and would need to wait four to six months before becoming eligible again. It took days of me working around Brandon to sort that out but we eventually closed on our home. If I hadn't been doing enough research to recognize when they were wrong, PacRes's mistakes would have cost us our home. We are now happily first time home owner's, but I never expected getting there could be such a nightmare.

  Response from the owner

  Noah, We are sorry to hear about your experience. Thank you for sharing this message. We appreciate our team members and do our best to ensure that everyone is treated fairly and with respect. Regardless of a persons title, we recognize that our team are talented and essential to our success. We are listening attentively, and we are constantly striving to improve and do better. This message has been shared with the leadership team. We wish you all the best.

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  Nathan Lambros
  5

  After years of talking about it my Wife and I decided to follow our dream of moving to Idaho and we were referred to Jason Anderson. He is a miracle worker! We had a lot of obstacles to overcome to purchase a home and he just asked that we trust him to get us to the finish line. Well we did trust in him and we are now moving to Rexburg. No matter how challenging it became he navigated us through every step. He went above and beyond even communicating with us after hours on his own time. Sandy and the entire team were amazing. Many thanks to the Pacres team for making us new homeowners!

  Response from the owner

  Congrats, Lambros family, on achieving your goal of homeownership in the beautiful state of Idaho. Thank you for trusting Jason and his team to guide you through the process. We are glad to be a small part of the process.

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  Mindy Wilson
  5

  Jason helped us purchase as first-time buyers and taught us a lot all along the way. He also helped us refinance and we will recommend him to anyone who's interested in buying or refinancing their home from now on.

  Response from the owner

  Thanks, Mindy, for allowing Jason to not only help you initially become a homeowner but also refinance. The highest compliment we can receive is when a past client reaches out, and we get to help them again. We appreciate you spreading the good word about Jason and PacRes Mortgage.

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  Samantha Lunt
  5

  Lindi was very thorough and always giving us the next steps as soon as they were available. She was very helpful and gathering the information for us and helping us speed the process. Highly recommend. Very professional and great to work with.

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  michelle klingler
  5

  I have worked with Jason Anderson on financing three homes. He was so helpful through the whole process each time. On one home he alerted me to an excessive property tax rate that ultimately killed that deal and saved me a ton of money. Jason is always on top of things and is very good at communicating what is needed, why, and what is going to happen next. Jason was very responsive each time I reached out to him. I wouldn't work with anyone else to finance a home - Jason is by far the best.

  Response from the owner

  Michelle, Thank you for sharing your stellar five-star refinance experiences with Jason. We understand that we are helping you with one of your largest financial assets (your home) and one of your most considerable debts (your mortgage). We take a hands-on, proactive approach with each client. We pride ourselves on helping make smart decisions before, during, and after their initial transaction with us. We aim to help our clients grow wealth over time, reduce their debt for a debt-free retirement, and plan appropriately for their future. In this rapidly changing marketplace, you deserve to have a qualified mortgage expert answering your questions accurately and navigating you through the mortgage process from start to finish and beyond. Thank you for shouting his praises from the rooftop!

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  Codiann Lambros
  5

  Jason Anderson and his team did an amazing job! I would highly recommend them if you're looking for a home in Idaho! We now live in our dream house and we thank you!!

  Response from the owner

  Congrats on landing your dream home, Codiann! We are thrilled that we could play a small part in it. Thanks for allowing Jason and his team to help you navigate the mortgage process.

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  toni furniss
  5

  Debbie with Sandy's help worked very hard to help us refinance our home for some much needed home improvements. They made the process painless. They are and will always be our first choice if we ever need help again. We can't thank them enough!!

  Response from the owner

  Thank you, Toni, for trusting Debbie and PacRes with your recent refinance. Sometimes, it's not about purchasing a new house. Sometimes it is about making your existing house feel a little more like home.

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  Colton Cody
  5

  I couldn’t recommend Brandon Rhodehouse enough , not only did he make my first time buying a home an amazing experience but he also went above and beyond to make sure I wasn’t in the dark about the entire process. I will recommend him to anyone looking at buying a home . 😊

  Response from the owner

  Congrats on becoming a homeowner, Colton. We appreciate the shout-out and look forward to watching you grow your wealth through homeownership. Thanks for trusting Brandon to help guide you through this process.