PAC Auto Finance South High Point Pkwy, Sandy

PAC Auto Finance Reviews

• M

  Megan Browning
  5

  This company completely changed my life! They helped my family and me when no one else would. We were able to get a car loan that was in our budget thanks to prime acceptance. Everyone I have ever talked to has been friendly and helpful. They are willing to give car loans to people who would easily get turned away elsewhere and as long as you’re actually paying for your car like any normal decent human being or adult should do, you will have absolutely no problems with them whatsoever. Thanks prime acceptance for making it possible for so many people to get into a car!

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  Holly Burgess
  5

  Susan was so helpful. She gave me some relief and worked out a way for me to catch up with my payments life saver!

  Response from the owner

  Thanks for your feedback, Holly! PAC appreciates your business and we're always here to help.

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  Ty Hammond
  1

  If you are considering financing a vehicle with this company, RUN. I cannot stress this enough. Prime Acceptance is the most unprofessional company ever. Their customer service representatives are extremely rude. They will call your phone SEVERAL times if you are anywhere near your due date for payments. I would usually get a text message about a week in advance saying, "This is a friendly reminder that your payment with Prime Acceptance is coming up, on xx/xx." Not a problem right? You can expect about 10 phone calls until they receive your payment. There is ABSOLUTELY no grace period whatsoever on your payments either. On the day your payment is due, expect to see around 20-25 calls from them that day. I'm not kidding, even AFTER you've made your payment, you can still expect calls. I had to get an attorney to write them a letter to, at the very least, slow the calls down. I bought a new car a couple weeks ago and instead of being excited about my brand new car, I was literally crying tears of joy that I never have to deal with this god awful company ever again. Expect fee after fee from this company too. There's a fee for paying online, a fee for paying over the phone, a fee for literally anything you do with them. I have had issue after issue with their insurance department blowing up my phone for not having any record of my insurance. I emailed copies of my policy three times, and even had to have my insurance agent call them to inform them I had insurance. They will threaten you every time you call them. When I called to get an updated payoff amount on my loan with them, they added almost $400 to my balance. No explanation to that whatsoever when I asked. I paid the balance off so that I could just be done with them. Seriously, I would rather starve, fall off a skyscraper, get hit by a train, get struck by lightning, take paper cuts to my eye balls, and do all of it again, than to do business with this company EVER again.

• J

  Jean Eric Quintana he him
  5

  Amazing Support! Superb customer service experience!

  Response from the owner

  Thank you for your feedback!

• V

  Vegas Paranormal
  4

  After reading the reviews some people either have had their vehicle repoed due to none payment or just want to complain to have their five mins of fame I have been a customer since Dec 2020 when my account opened and so far so good I didn't get the vehicle I wanted but they still made a vehicle for me happen they have never really bothered me unless it was for the alarm system and or for set up until Aug when my payment wasn't made early becuz I pay my payments a week or two early all u do is make your payments and keep it moving so I want to say thank you for making this vehicle happen for my family and helping me help myself make my credit go up keep up the good job guys

  Response from the owner

  You're welcome... And thank you for an honest review, Lisa! You are absolutely correct.

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  Marc King
  1

  Worst place ever to get a loan. I highly recommend going anywhere else. I wish I could rate them lower than 1 star. The employees hate their job and its very obvious by the way they talk to you. Worst loan place ever. The staff is the most unprofessional group of employees I have ever delt with. Seriously go anywhere else unless you like being disrepected by people who call you consistently.

• T

  Travis Robinson
  1

  BEWARE! If you're an automotive dealership looking to use this finance company for your Sub-Prime financing, DO YOURSELF A FAVOR & DON'T DO ANY LOANS WITH THEM! You will surely regret it and will most likely be on the losing end of your deal. My very first deal with them is also going to be my last deal with them. I had my local area Prime Auto Acceptance company representative look over an entire car deal for me, both in person, via email, and including all of the paperwork and customer stipulations, to make sure that we were all set and good to go for funding before we rolled the customer in our vehicle. To make a long story short, the deal ended up having some missing customer stipulations and we're unable to get the customers to provide this extra info in order to finalize the funding. Now, not only are we out over $11,000 in missing funds, but we're also left without the vehicle as the customers are still driving our vehicle for free and aren't returning any of our calls or voice messages. Upon calling Prime Auto Acceptance's corporate office to try and get some help with this matter, I was told that they were very sorry but there was nothing that they could do to help me. They couldn't finalize the funding of the deal, and then they also couldn't do anything to help me try and get my vehicle back. If for some reason you are going to attempt to do business with these guys, be sure to do your homework and make sure that you have all of your ducks in a row or they'll definitely leave you hanging without any hesitation. My sincere recommendation however is to STAY CLEAR of them all together. You'll be much better off for doing so.

• C

  Chris Harris
  1

  What a scam this organization is. They prey on people, harass people relentlessly and are the worst loan company I've unfortunately had to deal with. We were forced to purchase an extended warranty, they 'required' to place a device in your car that will disable it should you miss a paymemt. When the tech installed the device all of our engine lights came on. We attempted to get it repaired and Prime Acceptance refused unless their tech worked on it. After numerous calls to a "manager" she never once returned our call and attempted to wait the warranty out. I wouldn't recommend this fraud of a business to my worst enemy. They're horrible, do yourself a favor, avoid them like the plague.

• A

  April Siple
  1

  Absolutely the worst place to take out a loan. The staff is extremely rude, especially the managers. Very conceded and condescending. I called to make a payment and was spoken to so rudely I hung up without paying. I would rather pay online then talk to a person because of how awful they are.

  Response from the owner

  This is a disappointing report, but thank you for taking the time to provide that feedback. We will research the call logs and train the account managers responsible for this treatment. Clearly, we should be delighted when anyone calls to make a payment and it appears we failed this time.

• S

  Steve Ames
  3

  Grateful that they gave me a chance when I was in a rough spot financially when no one else would. I am driving a modest but reliable car thanks to them. However I think they could improve their company if they would offer refinance options to clients who pay on time over a period of time. I also think they would also benefit from stopping their auto dials and texts and phone calls immediately after a payment has been made and the account is current, I have experienced it taking up to four days even after the money has come out of my account for the calls to stop. Finally when they do make a mistake of double drafting a payment that they immediately need to return the money without asking you to provide proof that they have double charged you when they can see on their computer system that they have drafted you twice. If they would do these things, I would refer people to them that are trying to rebuild their credit.