P1FCU E Mullan Ave, Post Falls

P1FCU Reviews

• K

  Kevin ferrell
  5

  Love P1fcu! Definitely recommend them. They have a nice mobile app, and the whole team is super!

  Response from the owner

  Hi Kevin. Thank you for taking the time to leave us a 5 star review! We appreciate you advocating for P1FCU! Thank you for your membership!

• N

  Nick Beirl
  5

  We worked with Mary Upton on refinancing our current vehicle. She got us the lowest rate possible and made it all very easy on us. We are much happier with p1fcu than we were with Numerica or STCU. Thanks for all the help.

  Response from the owner

  Hi Nick, We appreciate you taking the time to leave a 5-star review for Mary. Thank you for choosing P1FCU, we look forward to serving you and your family!

• J

  Jeannie Perez
  3

  Potlatch touched my Mother's money. They never should touch anyones money. I had power of attorney when she passed. She owed no one anything.

  Response from the owner

  Hi Jeannie, we are sorry to hear that you've had a frustrating experience with P1FCU. Would you be willing to give us more information surrounding your circumstances by emailing our member experience team at [email protected]? We would like the opportunity to see what we can do to provide a solution for you. Thank you for bringing this to our attention!

• A

  Adrienne New
  4

  At first I gave a low mark because of long hold times and then the rep couldn't answer a question regarding the insurance tracking location. She offered a call back...I asked when I might expect a call back. I was told two days...business days! However, I received a call from Pam within the hour. She was able to assist in taking care of a concern for a mutual client. Pam S. turned things around and I appreciate her service and follow-through.

  Response from the owner

  Hi Adrienne, thank you for taking the time to share your feedback with others. We will make sure to pass along the feedback to Pam! If you have any additional information to share with us, you can email [email protected]. Thank you for your review!

• C

  Charles Ells
  5

  Great place to bank! Friendly tellers and always quick to help with ant issues that may arrive.

  Response from the owner

  Hi Charles. Thank you for taking the time to recognize our staff in Post Falls! We love serving our amazing members every day!

• M

  Mathew Gilmore
  1

  Dont expect them to do anything but transfer you over seas when you account has fraudulent charges. "Getting you money back will take up to 30 days" They have zero consumer protection. For working class that need there money so they dont lose there house. Dont count on P1FCU. Local operators are very nice but when they cannot provide you with assistance they just transfer you. They just dont stand behind there customers.

  Response from the owner

  Hi Mathew, I'm so sorry to hear about your recent experience with us. We recognize that our service fell short of our standards and completely understand your frustrations. We have thoroughly investigated your situation, and one of our managers is actively trying to contact you to ensure everything is resolved to your satisfaction. Thank you for providing your feedback. It's invaluable in our efforts to improve our service to all members at P1FCU.

• C

  Cheryl Clark
  1

  I have never been treated so poorly from a financial institution in my entire life! I wouldn’t recommend this credit union to anyone! Not even my worst enemy! All I was trying to do is pay off my car, and close my account. But NO ONE would give me help! They are absolutely terrible! Giving them 1 Star was a struggle, and not even true!

  Response from the owner

  Hi Cheryl, we are so sorry to hear that you are not happy with us right now. We'd love the opportunity to hear more about your experience so we can do our best to address your concerns. Please email us at [email protected] or give us a call and ask for our member experience department. Thank you!

• J

  Janelle Scott
  5

  Extremely responsive and their online chat is great. Online banking is pretty smooth and they have electronic check depositing through their phone app. Also have the lowest vehicle rates around and decent money market/CDs.

  Response from the owner

  Hi Janelle, thank you for taking the time to share your experience with others! We appreciate you letting us serve you and thank you for being a P1FCU advocate and member. We love our members!

• M

  Matt Rhoden
  1

  I have been a member here for 2 and a half years, I have never gotten great, nor terrible service until now. This place is a joke. My debit card expired on the 31st of December, so I called on the 3rd of December, they told me yes the replacement card is on the way. Half way through December I call again, oh yeah it was sent you should be getting it soon. End of December comes around I go to the branch and they Rush order a new card on the 31st, they guaranteed my card be there by today 1/6/20 ( a month and 3 days after my first call ) and I show up today to get it. Guess what? Someone got the flu so my card was forgotten. Now I won't have it for another week. Once it comes in, and I have time off from work I will be closing my account. This has been a nightmare. Highly recommend going elsewhere.

• T

  Trevor
  1

  They will continue to charge you insurance on your vehicle even if you get a policy. They charge a “$12 convenience fee” for using your credit or debit card to pay a bill. You have to use cash to pay that bill at the actual branch location. Forcing you to get a fee from their ATM if you don’t use Potlatch as your primary bank. THEN each time you call they will give you a 2 minute speech asking you permission to run your card after you’ve already been on hold for 20 minuets.