Oteen Va Federal Credit Union Tunnel Rd, Asheville

Oteen Va Federal Credit Union Reviews

• D

  Donia97 Koopster420
  1

  They act like they want to help Veterans but they only take advantage. I lost my bank card and had to order a new one. When it wasn't there after 21 days and 3 trips to the bank I became upset. That is how I pay my bills. I am a 12 year member and happy to be leaving. Thanks for nothing.

  Response from the owner

  Since 1936 we have provided excellent banking services for both employees of the VA as well as Veterans. We will continue striving to provide our members with outstanding service, and we regret if your experience didn't meet that standard. We have not been excluded from the far-reaching issue that the pandemic has brought. From chip shortages to mailing delays we have felt the effects and so too have our members. We have always tried to be honest with our members about these delays, again, we apologize if you were not made aware of the combination of delays.

• K

  Kathleen Cheek
  5

  Have been with them for at least 30 years. Always willing to work with you and Shannon is the go to person for me. Need anything go to this credit union.

  Response from the owner

  Hi Kathleen! So sorry for such a late reply (we've been locked out since last year!) but I want to thank you for such a wonderful review. The credit union has been beyond blessed to have Shannon for the last 25 years...she is the "go-to" person for many long-time members! We have a superior team here now to aid in all your banking needs. Please come see us, we look forward to being everyone's "go-to" credit union.

• A

  Angela
  5

  This establishment is very professional. You are always treated important and served well. They are willing to help with all of your needs and questions. The location is a bit tricky if you don't know where it is. But finding it is not hard. One thing I love about this bank is the low monthly charges for maitaining your account. Also, the online banking available services.

  Response from the owner

  Not only do we have very fee fees, but we also have exceptional rates on our loans, money market accounts, as well as CD/certificates.

• T

  Todd Chapman
  5

  They really care about your financial needs. Great personalities to help you through. A great facility.

  Response from the owner

  Thank you, Todd! We really do care about all of our members financial well-being. It's wonderful to be a part of a community that looks out for each other. In these times of "everything now, fast, and on-line" it's something special to still have that small town feel amongst the hustle and bustle of the modern trappings.

• A

  Al Dav
  5

  Love Shannon! Always helpful..Goes above and beyond

  Response from the owner

  What a true gift Shannon has been for all of us! It speaks volumes of a business that can keep employees for a quarter of a decade. I cannot stress enough how grateful I am to now be a part of such a caring and compassionate company.