ORNL Federal Credit Union E Emory Rd, Knoxville

ORNL Federal Credit Union Reviews

• R

  Ronda price
  2

  2 weeks ago on Monday I came in and made an appointment to see a mortgage lender at the halls branch for last Monday. I came in for my appointment and was told this branch didn't have one. THANKS. I only have Mondays off to take care of business, so this really sucks.So I came in today ( Monday ) to get copies of my 2 most recent statements and was charged $2 a piece. Thanks again. I will be changing banks. My money and time are just as important.

• S

  Sarah McFarland
  5

  I absolutely love ORNL. I would recommend them to anyone! I have never had a problem, everything is always so smooth and easy, and every experience is awesome!

  Response from the owner

  Thank you so much for the amazing 5-star review, Sarah! We are very appreciative of your kind words.

• d

  dkbash
  1

  New drive through Teller at Halls Branch is a poor design! The lanes should have a pass lane. The screens are germ factories. The building remodel is ugly .. really was nice match for library before and now it looks like a fast food joint. Hopefully ORNLFCU will not do this to their other branches.

• A

  Alexandra Bolz
  3

  While I don't mind going to their bank I hate the new drive thru because you can't make them transfer money from one card to another like you used to in the other drive thru. Everything else there is gone other than that.

• J

  J B
  1

  Closing my check and sav account at ORNL ASAP. I’d grown accustomed to being treated well at these branches, but was treated like an unwelcomed guest at the Halls branch. Manager was unable to process my simple request and was very unpleasant.

  Response from the owner

  Hey there! We hate to hear this and would like the chance to improve your experience. If you could please send us your contact info to [email protected], we'd be happy to look into this further!

• B

  B Wood
  5

  Love this branch! Joanna (if I spelled it right) is the most wonderful and caring person to do business with! She went above and beyond to get me a vehicle loan and a personal loan when I was in need!

• A

  Anna Hill
  5

  I went to halls drive thru for a cashiers check and the service was quick and speedy. They have always been super helpful!

  Response from the owner

  We're so glad to hear this, Anna! We appreciate you taking the time to leave a review!

• J

  Justin Blackstock
  5

  The lobby has reopened after a remodel. New ATM and ITMs have been installed.

• B

  Brian Etters
  5

  I always get the best service from ORNLFCU! The Halls location has very knowledgeable staff and they are so friendly. I highly recommend them!

• M

  Michael Long
  5

  wonderful service and people... i love this place!