OnPoint Community Credit Union Se Hawthorne Blvd, Portland

OnPoint Community Credit Union Reviews

• S

  Sammi Harvey
  5

  The best. ✨ Bre helped me today and her kindness made my day. Highly recommend OnPoint to every Portlander!

  Response from the owner

  Sammi, Thanks for sharing! We're happy to hear that Bre was able to brighten your day. We look forward to seeing you again soon. Best, -OnPoint

• B

  Bo Carlson
  1

  I was in today after the mandatory indoor face mask law went into effect and just the tellers were wearing masks. When I brought this up to the teller manager she claimed they were practicing "social distancing." The law in Oregon is face masks are required indoors, you need to follow the law. Also if you have any worries or preexisting conditions do not go into the private rooms lining the main teller area. People are sitting in these rooms with no mask on then inviting people in to help them. They are wearing a mask when they come out to help but that doesn't fix the fact that all the air and surfaces in that tiny box could be contaminated. I'm ashamed that the bank that I've been with for many years can't follow simple rules and is willing to put peoples lives at risk. Wear a mask! Just wanted to update with the response I received from Tory at OnPoint and Advantis when it comes to mask policy: Tory at OnPoint Bo, thanks for the phone conversation today and the emails. As you requested, here is the guidance we are following as directed by the Governor’s office. Let me know if you have any questions. Thank you for caring. Together we will help stop the spread. Advantis Thank you for your email and inquiry on Advantis’s mask policy. We are required to wear masks at all times in all of our locations and back offices. Our branches do also have a limitation as to how many people we serve inside at a time. Advantis does offer a lot of remote services as well to our members to avoid entering a branch if they do not want to. Please let me know if you have any additional questions. I'll be moving to Advantis ASAP.

  Response from the owner

  Bo, Thanks for sharing your concerns and for speaking on the phone with us this afternoon. We can assure you that we are implementing all of the Governor's orders at each of our branches. Additionally, we are requiring that each employee sanitizes their work area between each member that they help. Regardless, we will follow up with our branch team to discuss your concerns and ensure that we are taking the necessary precautions to ensure the health and saftey of our staff and membership. Please let us know if you have any additional questions or concerns. Sincerely, -OnPoint

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  Mike Fisher
  5

  Always very polite and helpful. Never any long lines and they get your transaction done very quickly.

  Response from the owner

  Mike, Thanks for taking the time to leave us your review. Please let us know if we can help you with anything else. Best, -OnPoint

• Q

  Quentin Brooks
  5

  Great environment, and a very personal service. Makes you feel like part of the family.

  Response from the owner

  Keith, Thanks for the great review! We're happy to have you as a part of the OnPoint family! Best, -OnPoint

• m

  mary thiel
  5

  I was greeted right away and received very professional and friendly customer service. The procedure to open an account was fast and efficient. I’m pleased.

  Response from the owner

  Mary, Thanks for sharing! Welcome to the OnPoint family! Please let us know if you need anything else. Best, -OnPoint

• T

  Thomas - Chance Christensen
  5

  The team at this location is awesome! Super friendly and never a wait. Highly recommend this branch.

  Response from the owner

  Thanks Thomas! We really appreciate your taking the time to leave us a review. Come by anytime! Best, -OnPoint

• D

  Donnie Tangent
  5

  Always a comfortable and friendly atmosphere, and amazing customer service!

  Response from the owner

  Donnie, Thanks for the excellent review, we look forward to seeing you again soon. Best, -OnPoint

• b

  belden same
  5

  Their ATM outside accepts checks as deposit, and you be from a tiny credit union like mine.

  Response from the owner

  Kate, Thanks for your support! We're glad to hear that you're happy with our ATM's. Best, -OnPoint

• M

  Mayonaze
  5

  First Bank account It's a nice place and my banker Ben was very helpful !!!😄👍

  Response from the owner

  Welcome to the OnPoint family and thanks for the 5-star review! Best, -OnPoint