OneWest Bank S Sepulveda Blvd, Los Angeles

OneWest Bank Reviews

• H

  Hector Silva
  1

  It's been a month and I'm still not able to get any of my money from savings or checking due to the ATM taking my card and the customer services telling me that a new card will be arriving so when and where ? it's a disgrace to call this place a bank I'm serious !!

  Response from the owner

  Hi, Hector, we’re sorry to hear about your experience. We’ll share your feedback with our team. If you provide your phone number through a private message on OneWest Bank’s Facebook page, we can have a specialist contact you. For other queries or concerns, please feel free to contact us at 877-741-9378. Thank you.

• I

  Igal Shakh
  1

  Was in a situation where I really needed quarters in a hurry. I brought $40 in cash and they weren't willing to exchange it because I didn't have an account with them. Not a pleasant experience and doesn't make me feel like opening an account with them in the future. As a reply to the response to my post, I merely wanted quarters exchanged for two, $20-bills. Had it been foreign currency exchange, I would understand. Other banks have no problems doing this, in my experience; therefore, if I can be shown that OneWest Bank changes their policy and begins allowing people to exchange money without holding an account, I will gladly take down this negative review and leave a positive review instead.

  Response from the owner

  Hi, Igal, we’re sorry to hear about your experience, but due to our branch policy, employees may only exchange currency for account holders. We’ll share you feedback with our team. Thank you.

• N

  Nico Monteleone
  5

  Always fast service with little or no wait. Very friendly tellers.

  Response from the owner

  Hi, Nico, we're glad to hear about your experience. We appreciate the time you've taken to share your thoughts. We'll share your feedback with the Branch Manager. Thanks and have a great day.

• M

  Mariee Vargas
  1

  I went there 2 times and will never go back again. Service was slow, it took me over an hour just to cash a check. Manager was rude and it seemed like everyone in there had attitude. I don't recommend anyone going in there for any service unless you want to spend your whole day there with people who have attitude...

• A

  Andrea Nakazawa
  1

  I agree with the other reviewers. Tellers have an attitude, don't smile and abrupt.

• C

  Cesar Barrios
  1

  That's a reason why they have 3 stars!! Worse bank ever !!!there policy dosen't make any sense!! Not here in LA

• D

  David Hirsch
  4

  Banking here even before it became One West. Always experienced courteous, efficient service.

• M

  Marguerite Shaw
  5

  Easy to work with, no long waits,and enjoy working with Lupe !