OneTrust Home Loans Kietzke Ln, Reno

OneTrust Home Loans Reviews

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  Sarah Eichstedt
  5

  Jamie was easy to work with and answered questions promptly. We enjoyed working with her! Thank you!

  Response from the owner

  Hi, thank you for your kind review! Customer satisfaction is our top priority at OneTrust Home Loans. We'd love to help you with any future home finance!

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  Heather Caffee
  1

  I wouldn’t even rate this company a 1 star but there’s no option for that. This company has been an absolute nightmare. We’ve worked with someone there named Julie and we were told from the beginning we would need a certain amount to close, so we went ahead with the loan, then they said they were going to credit us some inspections, but day of closing they totally changed the closing costs and not by a few hundred, it was a few thousand partly because they took their credit back she said she was giving us and she didn’t even send the title company all the paperwork so we sat there for 2 hours waiting and had to just leave and reschedule for the next day, so then we have the money they told us we needed the night before and the morning of our rescheduled appointment it’s magically even MORE MONEY to close than what we have the money order for. They got us in and switch it around so much, I can’t tell you how many times I’ve cried in the last 2 months because of this loan officer. Be better and don’t lie to your customers to get them in.

  Response from the owner

  We value your business and want to sincerely apologize for your negative experience. We'd like to learn more about your situation and what exactly happened in order to understand where your issues occurred. Please email us at [email protected] (Attn: Compliance Department) and we will get back to you promptly.

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  Kirstin Rivera
  5

  Had an fantastic experience with Morgan Brantner, she makes getting the information easy and understandable and gives me weekly updates on my loan process! I took several months to get my credit repaired before I actually started the process and I could easily and quickly reach out to Morgan with my questions and she would give me sound suggestions.

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  Marlena Freitas
  5

  Use Jamie Lokan, she is the best. She is extremely responsive, easy to work with, and is great at running scenarios.

  Response from the owner

  Hi Marlena, thank you for your kind review! Customer satisfaction is our top priority at OneTrust Home Loans. We'd love to help you with any future home finance!

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  piper 2760
  5

  After another mortgage was not responding to emails after one week I went with the home builders preferred mortgage company. Very happy we did as they had us in the home in less than 30 days during this home buying spree. Made the initial call on the 16th of March and we were in the house on the 16 of April. I would highly recommend Joseph Gomez and his company in the home buying process.

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  chris strong
  5

  Rachelle and her team (specifically Dakotah) were amazing throughout the entire process. They responded very quickly whenever I had questions or concerns and made it an overall smooth experience. A note to any future customers- You need to make sure that you also put in the effort and be timely when asked for documents or to sign papers. If you don’t, then this can delay your loan and they won’t be able to move as quickly as needed to get you into your new home. Your responsibility to get tasks done is just as important as theirs!

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  Stephanie Black
  5

  Rachelle and her team are amazing to work with! They started and completed my refinance on my home in about 2.5 weeks! This is super fast and WAY under the 30 day refinance period! They are completely open in communicating their needs of paperwork and are realistic with their daily goals (or in my case faster than their goals)! I would highly recommend this team for buying a home or refinancing your home! I was able to figure out if refinancing made sense to me before getting into the process - it worked out better than expected! Thank you to Rachelle and her team for everything!!

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  Luke Tipton
  5

  Our recent refinance with Rachelle and her team at OneTrust Home Loans could not have gone better. Rachelle presented multiple loan products and helped us select the one that best met our families needs. This was the second opportunity I have had to work with Rachelle and OneTrust in the past 18 months and I can confidently say that I never have to look anywhere else because not only will Rachelle find you the best loan out there, she will provide you the best service as well. I would absolutely recommend OneTrust to any of our family or friends.

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  Peter Fishburn
  5

  I want to thank Nik Kosach and his team for getting my re-finance completed. Very happy with the rate I received. There is a lot that goes into a loan and Nik took the time to explain the process and the different fees that are involved. They kept me informed during the process and made sure I knew the deadlines for getting my information in.

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  Marian Holten
  4

  Rachelle Shaw and her assistant Suzi Oilette were an awseome team in the processing of my mortgage loan application. They were both highly professional and efficient in bringing my loan application to a successful conclusion. Both professionals were extremely committed to assisting me in finalizing a mortgage resolution. They are a team with professionalism, compassion, and dedication to the customer achieving a satisfactory conclusion to the loan application. These professionals are awesome and dedicated to their profession. I thank them for all their efforts and recommend them highly. I should add that they are both a 5 star team and I would recommend them to anyone.