OneMain Financial N Hacienda Blvd, La Puente

OneMain Financial Reviews

• G

  Gilbert Blackburn
  5

  Their courteous speed, friendly attention to details, 1000% professional in their work and treatment. I am a very happy OneMain Financial customer and I will be even more happy to recommend their services to anyone who is need of help.

  Response from the owner

  Hi Gilbert, Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant, and we look forward to seeing you again soon! – LF

• M

  Muffin Girl09
  1

  STAY AWAY FROM THIS PLACE!!! Brenda who opened my account for me flat out LIED to me!! When I asked her directly if I could make a principle only payment over the phone using my debit card she said yes no problem! Once I tried to go that, Denise told me debit card principle only payments over the phone are not allowed. Very dishonest and rude people. They try to make it very difficult to make extra payments so you don’t pay off your loan. Also they constantly call you acting nice and friendly offering extra funds, and once you accept their entire attitude changes. They are RUDE and refuse to help. I paid ahead more than double my monthly payment and I called to make an ADDITIONAL extra payment and they told me there was a minimum payment due. I had to teach the employee how the payment system works until she finally understood that I was actually way ahead in payments. I don’t even work here and I’m more knowledgeable about their own system. They need better training. Will not be doing business with them again

• p

  pjlght- Josh Lightner
  5

  I've worked with the La Puente, CA branch for years now. They have always been helpful and done whatever they were allowed to in order to finance my loans when I needed one. I've moved out to Ontario and I still go through this office when I need help.

  Response from the owner

  Hi Josh Lightner, Online feedback is valuable to us and we are thankful you took the time to let us know about your experience. -JS

• M

  Married Spud
  5

  Just got our loan approved and let me say its was much needed cash all i can say is that they are very friendly and helpful and did all that they can do to try to get your loan approved. Highly recommend this place.our customer account specialist was Monique Duenas she was amazing. So was the receptionist didn't get her name.

• J

  Jerome Arellano
  1

  Monica is the most rude person I've came across in customer service. Her tone of voice and professionalism has something to be desired. She will lie to get a sale. Don't trust her.

• T

  Todd Matthews
  5

  So far, my experience with OneMain has been positive. Yolanda had been courteous and extremely helpful to me. She is a professional who knows what she is doing. I would definitely recommend OneMain Financial to anyone in need of quick financial help.

• W

  William Linares
  1

  Not only does this office lack professionalism they lack a clear understanding of customer service and the rules of finance imposed by the state. Do yourself a favor and go to ANY other office. If you have time to waste and like to be treated as garbage then by all means go and see these guys. If you have had issues with them report them to the CFPB online so they can get investigated for their lending "strategies" and practices.

• D

  Donnie Darko
  5

  I called in to inquire about a loan. Denise, helped me out & explained everything thoroughly. Fast & easy process. Denise was very courteous & professional. I highly recommend coming here.

• e

  eddie diaz
  5

  Patricia has outstanding customer service. She was able to help me in a timely matter and never stopped smiling. I highly recommend this office for all your financial needs.

• R

  Rachel Palacios
  5

  Me and my husband have done business with them over a period of years,when we lived in the City of Industry over 37 years,i must say they make you feel just as special so if you are thinking about a little help along the way call them,talk with them.