OneMain Financial Marks St, Henderson

OneMain Financial Reviews

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  Tina Brunetti
  2

  This place was a little sketchy. They advertise a pre-qualification of a high amount secured based off your information on credit karma, but when you apply the terms and amount are completely different. She was asking me questions on debt that I had already worked with a credit attorney at removing from my credit report months ago and some items that were due to fall off in the next couple months. I couldn't even see those debts anymore through the three major credit companies after I pulled my own report to double check. My score has gone up considerably from fair to good and she didn't seem to show that. We ended up going with another company who had updated information and offered 3 times the amount unsecured. Really the only plus about this company could be they report to the three credit companies to help you build your credit. I guess you can only hope they report correctly for you. I wouldn't recommend them if you are seriously trying to rebuild.

  Response from the owner

  Hi Tina, and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

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  Russ Carr
  1

  The people who works here are not VERY people friendly. My wife and I applied for a loan to help consolidate our bills and get rid of some high interest credit cards. We went into the branch to make sure we had all the paperwork we needed to provide. She said we should no of a decision in 30 min to an hour. After waiting overnight and almost 24 hours for a response, we decided to call the branch. Stephanie answered and advised me that Amber was on the phone with another customer and she would call me back. An hour and a half later, still no phone call. We then decided that since we were going to be in the area, we`d just stop by. When we arrived, Amber was gone. So we talked to the guy in the office. He was very unprofessional. He didn't speak very clearly nor did he looks at us when he spoke. He talked very low. He seemd like he was irritated to see us for the 2nd straight day. When he told us we were denied, all he said was "you should get a letter in 7-10 business days". Again, couldn't look at us and tell us, it's like he was talking to his computer instead of us. Please understand, I'm not that upset about not getting the loan. I am more upset at the lack of professionalism we experienced during our interaction with the employees. Why do you tell people that they will have an answer in a certain time and don't even bother to call them within the time frame promised. I wouldn't recommend this branch or OMF to even my worst enemy. I should have read the other reviews before even thinking about trying to work with them.

  Response from the owner

  Hi Russ, we're sorry to hear that you've had that experience. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

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  Timothy Brooks
  1

  The absolute worst loan company out there. I applied for a loan for 6000. I have a co signer with a 750 credit score. Our combined salary last year was 110k. We both got raises and will earn more this year. I had several smaller loans out there and 2 credit cards. I wanted to get rid of all those interest rates and consolidate. They told me I was approved. I used money I didn't have to pay off 2800 in high interest loans so that I didn't incur any more interest until I could complete my alleged approved loan. We only needed to provide last years check stub to complete. I knew Maria Tellez was being fraudulent when she took all of our paper work except for the title to the car. Then she used the wrong pay stub and processed the loan without contacting us. The pay stub was from 2019. She specifically asked for December 2018. So why would she used the wrong one? Then she doesn't make one attempt to reach us and work something out with us. She simply calls us two days later and tells us we weren't approved and she didn't know why. One Main Financial isn't a company that links you to a lender. They are the lender so again nothing more than pure fraudulence. I personally feel like she didn't like us and decided our faith based off our interaction. Now I'm completely broke and One Main financial lied to me and created a deeper hardship for me. anyone giving this institution a good review works for them or knows someone who does. I just looked into them and see now that they have 1 and a half stars on a consumer affairs website. Damn I wish I would have researched them sooner. Do yourself a favor and stay away from them. They was offering 60 months on a 6k loan with 31% interest. Why? Shady business all the way....

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  Danny Graffice
  3

  The employees here are friendly,well the ladies are. This review is more about the sales gimmicks to buy the insurance. DON'T WASTE YOUR MONEY. I did and when it came time to use it is ways denied do to it being my first loan...THEN WHY OFFER IT....

  Response from the owner

  Hi Danny, if you need additional insurance assistance, please call: (800) 307-0048

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  Christopher D
  1

  BEWARE!!!!! Applied for a loan after an emergency, after looking into everything more as it's time to pay off the loan I find out that the lady that helped us NEVER mentioned any of this negative stuff I am finding now. DO NOT WASTE YOUR MONEY HERE!!!!!! BEWARE!!!! I will be sure to spread the word of this bull company to anybody and everybody I know. Once again, DO NOT DO BUSINESS HERE... EVER!

  Response from the owner

  Hello Christopher and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

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  Dave Cooper - MLO 403709 - Branch NMLS 143413
  1

  Instalment loan company disguised as shifty title loan company. After receiving several unsolicited email offers, I decided to see what they had to offer in terms of a loan consolidation for $1700. Upon completing the online application my loan was approved for $9800 and they gave me a list of items to collect and that someone would get back with me to go over the terms of my new loan. Yes, you got it... the terms were not listed in any of the emails. No interest rate. No fees. Someone would call me to discuss the terms of the loan. This is obviously not transparent lending. I have never inquired about any financing offer and not received the terms of the financing upfront. I called that morning to get more details, but had to leave a voicemail. Two days later, a female finally calls me back and begins to ask me questions about my car. At this point I still do not know what the interest rate and fees are associated with the loan. I tell her that I already have an auto loan. She asks me who I have my loan with and how much is my car worth. She finds my auto loan information and quickly determines that I do not have any equity in my car. At this point she tells me that they would use my car as collateral on the loan and since I do not have any equity, they cannot help me and abruptly hangs up. None of the emails that I received from them stated anything about an auto or title loan. I’m not sure how I went from being approved for $9800 (when I only wanted $1700) to $0 all because I do not have equity in my car…

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  Elizabeth sauer
  5

  This is my 2nd time receiving a loan from One Main and from my experiences it has been pretty fast and easy when you have all the correct info that you need to give them. Also I worked with Stephanie for my loan this time and she was very kind and patient.

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  Cristy Howard
  5

  I am extremely impressed with this company, I got the pleasure of working with Maria Tellez. She was very helpful, professional, fast and friendly. She answered all my questions, and concerns. I highly recommend this company to anyone looking to get out of debt and build their credit.

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  Nev R
  5

  This month I received a loan from One Main Financial and the process was simple and easy. I was able to close 6 accounts that I had open. Which means less stress for me and more savings. I've had relationship with this company for a couple of years and really like the service and attention.

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  Lydia Banks
  5

  Was greeted with a smile. Amanda was very professional and open to any questions I had. She gave me her total attention. I was very pleased with the customer experience I received.