OneMain Financial Ben Franklin Rd, Indiana

OneMain Financial Reviews

• M

  Mya Wilson
  1

  I usually have a pleasant experience with the staff but I called to make an arrangement on my account today and was made to feel like human garbage. Jesse, the new manager had no compassion for our situation and argued with me. I told him I never had this problem with the previous manager and he insisted on telling me the reason the previous manager was let go. That is not my business. I thought this was really unprofessional and defamation of the old managers character. I called corporate and they took care of my problem with no issue and we got it settled. I have never spoken to a manager that was so blatantly rude and argumentative. As if HE was the one this was effecting. I will NEVER call the Indiana branch for assistance again.

  Response from the owner

  Hi Mya, We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

• T

  Tom Kowaleski
  1

  Would give them a ZERO if I could. Not a company you want to do business with ..they prey on their customer's and make promises they don`t and can`t keep.

  Response from the owner

  We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

• J

  Johnny Blaze
  1

  I called and was put on hold for 10 minutes, representative picked up and said sir do u mind if I put u on hood … I said no I don’t mind u putting me on hold again 😡, like I have nothing to do in life !!!! So I’m on hold again for 10 minutes , he gets back on line and says sir can I take ur number and have someone call u back ….. I said no thanks I’ll call somewhere else click……..

  Response from the owner

  Hello Johnny. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• A

  AJ Palmer
  4

  This is my second loan with One Main Financial. Unfortunately due to Covid last year my finances were horrible like many people around the world. Many if my bills that should've been paid off grew in amount and my monthly bills were behind and I normally over 100k a year. Well I finally got back to normal and One Main gave me the funds to pay off all my high interest credit cards ( that were my lifeline) and I can now make one payment to cover it. I will also be able to make additional payments to pay it off sooner without any penalty. Highly recommend them if you have trouble with regular banks.

  Response from the owner

  Hi AJ, We appreciate your positive feedback about your experience. We're happy to hear that your loan will provide the financial relief you are looking for. Thank you for choosing OneMain. Best wishes, – LF

• K

  Krystal Streams
  1

  I have been trying to reach someone at this location for a couple days. I leave a voice mail which is not returned. I tried to reach someone at the main office number but after being on hold and not speaking to anyone for over 15 minutes, I was not able to wait longer. My loan is paid off and need to ask a question.

  Response from the owner

  If you are unable to reach your local branch, please feel free to reach out to Customer Care at 800-742-5465 and we will be happy to assist you. -AS

• B

  Brian McCullough
  5

  Mike Jones was fantastic, informative, and just straight forward. I'd recommend him to anyone. This is to you Mike Jones....

  Response from the owner

  Hi Brian, Online feedback is valuable to us and we are thankful you took the time to let us know about your experience. Best wishes -JS

• K

  Kenneth Arthurs
  1

  Was trying to resolve an issue with my Aunt's account District Manager got on phone, Most rude person every dealt with Kept calling me Man, it doesn't matter Man, Not our problem Man are you done Man then he hung up There is ZERO customer service

  Response from the owner

  Hi Kenneth, we're sorry to hear that you've had that experience. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

• L

  Luke Jack
  5

  They was very nice. And quick to let you know about your load. Would send people there.

• L

  Lea Guyot
  5

  Very friendly people. Easy to talk to. Always a pleasure dealing with you. Thanks!