First Commonwealth Bank Oakland Ave, Indiana

First Commonwealth Bank Reviews

• C

  Chelsey Dietzel
  1

  Went to deposit money for our business account on June 4th around 3-330pm and the teller with dark hair has the worst attitude and was not friendly, wouldn't let us make our deposit with the coin bags they gave to us and said we needed to have an agreement exchange. (She wouldn't even look up our account) We been with first commonwealth for years and never once had conflict with any other first commonwealth. I will also add that we called other first commonwealth after this experience if we had to have some agreement and if anything change with policy the past month. All the other locations we spoke said absolutely not and we just had a teller that probably didn't want to do their job right!

  Response from the owner

  Hi Ms. Dietzel, we are sorry this was your experience with our Regency Mall branch. We have shared your feedback with our leadership team to ensure we can create a better experience in the future. If your concern has not been resolved, please call your local branch or our Engagement Center at 800-711-2265. Thank you for the opportunity to work with you to fix your concern and improve our customer service.

• 1

  10barclayt
  1

  This is the absolute worst possible choice for banking. The latest any are open WAS 6 pm. Now because of coronavirus they can't even keep the drive thru open past 5 so that people can deposit their paychecks? On top of that, taking a photo or using the ATM isn't an option because I'd be lucky to get my money by Tuesday. Overall, they will do whatever possible to make your life difficult. Will be closing my account tomorrow.

  Response from the owner

  Hello. Thank you for sharing your experience. We'd like to learn more about the challenges you've been experiencing and how we might assist with the mobile deposit access. Please email us at [email protected] with the best number and time to reach you. Thanks!

• C

  Celestial Sunflower
  1

  This bank does not back you up if someone steals money from your account. I had over 50$ stolen after a purchase at Walmart. Everytime I called, they didn't have an answer for me. The last time I talked to a woman about the "evidence" they said they will provide if you call them as to why they found there to be "no error" on my card. They blame you and then promise to call you back, but never do. They ignore your Emails and have such poor customer service that I am taking my money elsewhere.

• T

  Ted T
  3

  Don't really know much about this bank except there was no line at the ATM which I always appreciate.

  Response from the owner

  Hi Ted, we are glad you find our ATM convenient and we would love to get to know you better here at First Commonwealth.

• J

  James O'Brien
  1

  A teller mishandled my account and left me with a negative balance

  Response from the owner

  Hi Mr. O'Brien, we are sorry this was your experience with our Regency Mall branch. We have shared your feedback with our leadership team to ensure we can create a better experience in the future. If your concern has not been resolved, please call your local branch or our Engagement Center at 800-711-2265. Thank you for the opportunity to work with you to fix your concern and improve our customer service.

• M

  Michael Uncapher
  5

  wonderful group of professionals. will go the xtra mile for the customer.

  Response from the owner

  Thanks for the great review, Michael!

• J

  Jeff Danka (Pappy Jeff)
  5

  Always very helpful and easy to deal with.