OneMain Financial Timber Dr, Garner

OneMain Financial Reviews

• D

  David Kim
  3

  Overall I was ready to give up on trying to get a loan. The people that I had spoken with was just rude, didn't know what was going on or didn't know everything I need to bring with me. Then Dana got on the phone and she was absolutely pleasant and amazing! I would give more stars bit it was like pulling teeth to get someone competent on the phone. If you call here ask for Dana! She's amazing, patient and very informative.

  Response from the owner

  Hi David, we appreciate your feedback and are glad to hear your experience with Dana was a pleasant one. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you about your overall experience. -AS

• S

  Sammy Boye
  1

  The staff is nonchalant, unprofessional, very rude and not trained properly!!! Eddie I think that was his name is the MOST UNPROFESSIONAL employee that I’ve spoken with at this location . Do yourself a favor and RUN FROM THIS BRANCH!!! Not even if it’s your LAST RESORT! You’re welcome! First he said the don’t work with Wells Fargo and my SS don’t match my bank.. which is not true.. don’t waste ur time at this place.. go somewhere else

  Response from the owner

  Hello Sammy and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• e

  edward sautro
  2

  The McCoy person should learn how to not use "sweet" or "baby" and "dear" when talking to clients. I don't appreciate being called that over the phone. Learn professionalism. My husband nor I do not like to be called these names. Office manager should have a talk with this person and let her know not to use these words there are some people who like being called these words for we do not. If nothing is done about this then i will be going to corporate.

  Response from the owner

  Hello Edward, and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -CK

• B

  Brandey Bess
  1

  I couldn’t get to my car fast enough to write this review. I just got a loan here. The people in this office have bad customer service. I felt super rushed, and the person who helped me named Danelle seemed super irritated and rude like I was holding her up. The worst part is when I left out I watched her roll her eyes and appeared to have been gossiping about me with her coworker.

• D

  Daniel Ryce
  5

  Awesome dealing with the folks over here in Garner. They didn't over pressure me to purchase extras just gave me what I needed for my situation. I walked in and in 20 minutes walked out with a painless 10k loan. I would highly recommend them and will definitely use them in the future.

• C

  Chiqueta Johnson
  1

  The staff is nonchalant, unprofessional, very rude and not trained properly!!! Andrea is the MOST UNPROFESSIONAL employee that I’ve spoken with at this location . Do yourself a favor and RUN FROM THIS BRANCH!!! Not even if it’s your LAST RESORT! You’re welcome!

  Response from the owner

  Hello Chiqueta and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

• M

  Mrs “Classylady4life” Lockette
  5

  Very nice & professional employees. The manger Andrea is such a sweetheart. She goes out of her was to make the process a easy as possible with a variety of possibilities. I would refer this location out to family & friends.

• v

  vicki powell
  5

  the only place that will give you a chance is One Main

  Response from the owner

  Hi Vicki! Thank you for your feedback and for being a customer! -Marissa

• G

  Gloria Johnson
  1

  I would not even give one star I tryed to get a loan said I was approved online then I call this office and was told nope we can not help. I am disabled and was trying to get a lian to buy a car to get to doctors appointment and grocery store but I don't care to deal with them anh more tell me I'm approved then bascially slap me in the face and say no very hurt

• M

  Maria Spaulding
  5

  Andrea (Manager) and Eddie have been exceptionally helpful in my dealings with the Timber Rd., Garner, NC Office.