OneMain Financial N Columbia Center Blvd, Kennewick

OneMain Financial Reviews

• B

  Brianna Trumble
  2

  Below was my original review....and while that review was true at the time it seem like they only care about NEW clients. I have been trying to get a hold of this branch for 2 months now with no answer back, I even went through the corporate office which sent a request for call back TWO WEEKS ago. Nothing. Once they get you to sign on the dotted line, they DO NOT CARE. I bet if I didn't make my payment they would care enough to call back. Getting the loan was quick and easy, everyone in the office was super friendly and knowledgeable. They were fast to work with. When I called with a question, they were so nice and got back to me the same day like they said. I would recommend them if you are in a difficult spot to try them out!

  Response from the owner

  Thank you for the positive feedback, Brianna. -AS

• G

  Garrett Culbertson
  5

  This is a great place to get a personal loan from if you have less than stellar credit and need it fast. I wanted to buy a boat that was too old for the bank to loan on and needed cash ASAP. The interest rates are high but the service was top notch. Lydia was great and I would recommend her to anyone. She was available at 9:01 A.M. and they open at 9. She was knowledgeable, honest, and low pressure. She was a rockstar! The process was so fast and simple, less than 24 hours from when I first applied to get money in my account with the loan being closed in about 6 hours. Thank you!

  Response from the owner

  Hi Garrett, Online feedback is valuable to us and we are thankful you took the time to let us know about your experience. Best wishes -JS

• C

  Cora Knight
  4

  The actual loan process has been easy enough and I’ve appreciated the help but I have to say once you voice any concern, or waiver in the process, because you don’t understand loan lingo Roxy was quick to turn snarky and develop an attitude. Very unprofessional and yes, it’s safe to assume I caught an attitude after that. Lydia was super sweet though and I’ll happily be closing up the loan with her.

  Response from the owner

  Hi Cora, Thank you for taking the time to share your experience. We’re sorry your experience was not what you fully anticipated, but we are glad to hear that overall it was a good one. We do appreciate your feedback, it's what helps us do our jobs better. Please reach out if you need additional assistance. Best wishes. – LF

• T

  Toni Bull
  5

  Was a very pleasant experience, very fast and staff was incredibly nice and helpful!

  Response from the owner

  Hi Toni, Thank you for your feedback and for being a customer! – LF

• M

  Mr. defender
  1

  Received approval for the loan amount I was looking for after they pulled my credit. There was no indication that I would need collateral to receive the funds until they called me. Misleading potential costumers is no way to do business. Loan sharks. Go somewhere else .

  Response from the owner

  Hi, we are sorry that your experience with OneMain was not what you anticipated. Our loan specialists make decisions based on a variety of different factors in the full application. One of our representatives would be happy to send you a statement of specific reasons your request went unfulfilled. Please call 855-663-6246 and have your decision reference number handy, and we'd be happy to oblige. Thanks, and have a wonderful day. -CK

• J

  Janine Cortez
  1

  I would never recommend One main to anyone. Worst service I’ve ever had to deal with. The only people worth talking to would be Lydia she was very sweet and helpful and same for Eddie. But there was one woman who’s name I can’t quite remember just know it started with an R who was very rude to us during a very difficult time in our life’s. My husband had just lost his mom and everything was getting bad with Covid 19. We were late on a payment we explained why and she didn’t show we bit of sympathy. She was just rude and said we need to figure out how to pay our loan and that we didn’t qualify for assistance. Since one of us was technically working (part-time). With everything going on right now a little kindness goes a long way. Never again.

• S

  Salem
  1

  Honestly never called a Business that has NO voicemail, and then I tried back couple days later... They pick up the phone and say NOTHING!!! Wow, is this a teenager running the show? Scary way for a financial institution to run a business

  Response from the owner

  If you are unable to reach your local branch, please feel free to reach out to Customer Care at 800-742-5465 and we will be happy to assist you. -AS

• C

  Connor Vosberg
  1

  Was emailed a loan offer that said I was approved for X amount, filled out application online, and after pulling my credit it said I was approved for the loan, then nothing for 3 days of being led on by the office and people there...then finally being told after calling them, that I wasn't approved because I didn't own my car outright....what? So ridiculous. Go somewhere else

• C

  Connor Vosberg
  4

  EDIT: Since the review they got in touch with me and made the whole process work and fast, just had to be there in person. Nice people but frequently made promises they did not keep and got the run around and im still waiting 4 days later for a call back on my loan when I was promised to be "called right back" and then eventually told i was "going to be called Saturday" when they arent even open then!

• P

  Paul Brunner
  5

  Lidia Parra Lopez did a great job of getting our loan completed. We had problems with the e-signing of the loan. Lidia did a wonderful job of get ting us through this issue. What a great representative and employee OneMain Financial has on their team.