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Loan agency

OneMain Financial Jefferson Ave, Newport News

3.6
(10)
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Phone:

+1 757-872-4054

Website:

https://www.onemainfinancial.com/branches/VA/Newport-News/23602/4751

Address:

12785 Jefferson Ave, Newport News, VA 23602, United States

Services:

Business loans, Flex loans, Payday loans, Signature loans, Title loans, Auto Refinance Loans, Auto Repair Loans, Boat Loans, Building Credit,

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OneMain Financial Reviews

3.6
10 Reviews
  • A

    April Taylor
    1

    Can't speak for all locations but Cathy from the Newport News location lacks decent customer service skills that will drive business away from the company. I must agree with another review that said they racist but that's okay by me cause they won't be getting my green dollars was only getting a loan to build credit I'm in no disparate need of cash.

    Response from the owner

    April, We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

  • A

    Ashluh
    5

    First of all.... The process was extremely effortless! I literally started the application process online and within minutes someone from the office was calling me to get the rest of my information and process the loan request. Everything was explained to me so that I fully understood and wasn't blind sided by any surprises. I work ALOT and was still able to send over all my necessary paperwork electronically without being TIED to the phone. The money was in my account the very next day! And you even have the option to return the funds in the event you don't need them within 7 days without having to pay any interest!!!! I would recommend OneMain Financial to anyone and everyone!

    Response from the owner

    Hi Ashley, Thank you for the great review! We are so happy that you had an excellent experience with OneMain and that our team made the process easy. We'll look forward to assisting you again whenever you need us. Have a great day! – LF

  • T

    TeTe Jones
    1

    The worst company I have ever dealt with In my life. If I could give them no stars I would. The ladies here are just plain rude and disrespectful. While trying to solve a situation the lady spoke to me like I was trash, insensitive, was very rude, and yelled over me as I spoke. Stay FAR away from this company. I'm 100% sure there are much better loan offices with much better customer service than the ones provided here.

    Response from the owner

    Hello TeTe and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

  • P

    Princess Williams
    5

    I came in and met with Patty, she was very polite and professional. She answered all my question in a way that I understood. I am very glad that she works at One Main Finanicial because she a credit to this company. I will recommend this company to all my friends and family, because of Patty

  • C

    Chyna
    1

    The manager at this store called my phone was very aggressive and rude. Sometimes it's not what you say it's how you say it. She needs to be more professional and treat customers with more respect. I was very upset when I got off the phone with her.

  • A

    Amanda B
    1

    The WORST! Their staff is not educated on how their products & systems work. They talk to you as if you’re incompetent & stupid. High interest & a rip off. Stay away!

    Response from the owner

    Hello Amanda and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

  • L

    L Gillis
    5

    OneMain was great to me. I was offered a package that was suitable for me. The representative was pleasant and accommodating. Newport News Branch(Denbigh) The absolutely the best!

  • J

    Jermaine Banks
    5

    I am so happy Latice white gave me Great customer service

    Response from the owner

    Hi Jermaine, Thank you for sharing! We appreciate you taking the time to leave us a review. Best wishes -JS

  • M

    M. C.
    5

    The staff were very friendly and it was not difficult to get alone.

    Response from the owner

    Thank you for the great feedback! - CK

  • w

    william oglesby
    5

    Very friendly and customer service oriented staff.

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