Langley Federal Credit Union Jefferson Ave, Newport News

Langley Federal Credit Union Reviews

• R

  Rebecca Rowe
  1

  The guy who set up my account was rushing and made a mistake they prevented me from being able to use Mobil banking. It’s been a huge inconvenience And I will be closing my account because of this

• j

  jackie rittenhouse
  1

  I went to Langley in hopes of refinancing my car loan and bringing over my checking and savings accounts. I was quickly denied however I went to 1st Advantage and they were amazing and saved me $75 a month on my car payment!!! I also received a $100 cash bonus just for transferring. I was so disappointed in Langley for the lack of customer service. They didn’t even try to help me. So happy I went to 1st Advantage!

  Response from the owner

  Hi Jackie! We're glad you were able to find a solution that worked best for you. We appreciate you feedback. It helps us evaluate how we can better serve out community and our members. Thank you and take care.

• T

  Tu Hamlin
  4

  Most of staff are great, nice and friendly. I got only 1 bad experience with my notarization document, but the bank manger did her best to make thing right again. Would recommend anyone I love to use Langley bank service.

  Response from the owner

  Tu, we are so pleased we were able to make things right with you! Thanks for your patience! ~ Kristi

• A

  Andrea Williams
  1

  Fortunately, I am not a member any more, use to be in the 80's. Went with a relative yesterday to get money from the atm. He put his card in and did everything required to get money out of his account. Got a receipt and his card back but no money ever came out. Went inside and stood in the long line waiting to talk to a teller about what happened, was told to have a seat and someone would be with us shortly. . After a 40 minute wait, the person speaking with us could only say, it will take 5 days before you get your money returned to your account. Yes, 5 days, I will never be a member there for any reason. *I have read your reply but after that experience there's nothing you can say/write that would change how I feel about this location*

  Response from the owner

  Andrea, we apologize about the experience you had at our ATM and branch as we always strive to make our member interactions a positive encounter. We encourage you to call our contact center at 757-827-5328 so we may discuss this matter further. Again we apologize for this and look forward to speaking with you. ~Alyssa

• J

  James Grieco
  5

  Good afternoon, my name is James Grieco. Im a member at Langley FCU. I have to say the management too the staff is great they helped me out a lot. A employee sunshine did great on my personal loan

  Response from the owner

  Hi James! Thank you so much for letting us know about the great experience you had with us. We're so glad to have you as a member and look forward to serving you for many years to come. Thank you again for choosing Langley and take care!

• I

  Ill Nyx
  2

  I have had to deal with some really rude nasty employee's. I have also delt with some really professional kind ones.I have had money transferred from wrong accounts (my own money of course) and I have had them take money from wrong accounts. It just make me even more alert and constantly check after them and my account.I wish they treated loyal customers a little better and we where offered more benefits and rewards like other banks or credit unions. If you don't ask for credit builders or ask how to get rewards points every time you swipe your card they will not offer this info. I hate having a limit on my cash transfers We have a limit transferring our own money so I have had to call and it just depends what teller is working some will do it over land line and some won't. It's hella frustrating I'm the customer and it's my money !!!If I say move it just move it.

• 7

  7v5a
  3

  Its faster to go inside. Drive thru takes forever even if there's no one in the line. And it seems to be like this at all branches I go to.

  Response from the owner

  Hello and thank you for your feedback. While there are some things we cannot control when it comes the drive thru wait times, we are certainly committed to ensuring that we can provide the highest level of service to our valued members. Your feedback helps us do just that. Thank you again for reaching out to us and letting us know. We appreciate you.

• Y

  Yvonne McClain
  5

  My niece in South Africa was robbed, her purse taken with all her belongings includingherphone. I thought I would buy her a new phone. I called my Langley branch and a young man (John) helped me do that. Not only did he make my day, he made my niece's ,who happened to be on the phone with me at the time. Thank you John and thank you Langley for hiring employees who care about the members. I wish I could have taken his name so I can send him a personal thank you note. I love banking at langley for the last 30 something years.

  Response from the owner

  Yvonne, we are so pleased that Jon was able to assist you and your niece during a time of need. Our Langley team is passionate about helping our members and nothing brings us more satisfaction than hearing we have done just that. Thanks for reaching out and for trusting Langley with your financial needs! ~Kristi

• C

  Cherry C
  5

  They are professional, friendly and their familiarity with clients is excellent!

• N

  Noppakun Lorah
  1

  Let just say how do you deposit the money into a wrong accout? The name on my check, my ID and someone else account does not even match. I even gave them my member card. This location screw up so many things on my account. Great bank, just this location horrible. That's why I always goes to the one in Gloucester right near my work.