OneMain Financial S Harlem Ave, Burbank

OneMain Financial Reviews

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  Lisa Hovel
  5

  Jennifer has always been wonderful and professorial to work with. I enjoy working with her and with Chrissy when she was there.

  Response from the owner

  Hi Lisa, Thank you for sharing your OneMain experience. We're happy to hear that Jennifer and Chrissy provided excellent customer service. We look forward to seeing you again soon. – LF

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  Karly Taylor
  1

  First off I tried calling and was told Jennifer was busy so I needed to call back because they don’t call people even though they called me yesterday. So then I call back and ask about my application and Jennifer was very rude on the phone. I asked a simple question and she degraded me. Then when I asked why do I get calls she said well you’ll be taken off our list in a rude tone and then hung up the phone. I can’t wait until my current loan is paid off so I never have to deal with this company again. I have never had problems getting loans and me and my family have been customers for years except our location was in the Chicago location. Ever since we were forced to be with this location the customer service has been horrible. STAY AWAY FROM THIS LOCATION!!

  Response from the owner

  Hello Karly and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

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  Kristy Stroup
  4

  I see a lot of post about this loan agency that are misleading. If you actually pay your loan and make attempts to pay additional towards the principal you're going to get good results. If you are a person that doesn't pay bills and doesn't try to be financially responsible then you will have bad results at any loan institution.

  Response from the owner

  Hi Kristy, Thank you for your comments. Please let us know if we can assist you in any way. Have a great weekend. --LF

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  Maureen Haisten
  5

  I know the rate is high but they bend over backwards to help you!!

  Response from the owner

  Hi Maureen, Thank you for taking the time to share your experience. We appreciate your feedback! It's what helps us do our jobs better. – LF

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  Kate Rowland
  1

  We called to extend our payment date due to financial hardship and the woman told my fiance he had to choose between taking care of me or keeping his car and kept berating him repeatedly. I don't recommend this branch, but customer service has been great with taking our complaint.

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  abel vega
  5

  Jennifer is the best always there for us..

  Response from the owner

  Hi Abel, Thank you for your feedback and for being a customer! Best wishes, – LF

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  cisco ortiz
  5

  Jennifer and her staff were the best, Thanks for the opportunity.

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  Michael Contreras
  5

  The process was quick and easy, if you need money fast I recommend OneMain.

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  Antonio Williams
  5

  Outstanding thanks to One Main I'm now A Harley Owner