OneMain Financial Centerbrooke Ln, Suffolk

OneMain Financial Reviews

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  willie smith
  5

  I can't believe what others are saying about the folks at One Main Financial in Suffolk VA,my first time there a week ago was unbelievable, they were nice, friendly and kind.No wanted to lend me money, my back was against the wall but they gave me more than enough and I thank and appreciate them very much!My friends to the end!!!

  Response from the owner

  Hi Willie, Thank you for the star rating! We appreciate people like you for taking the time to provide a review of our branches. Have a great day! - RP

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  Natalie Lawrence
  5

  Mrs.Dee made sure I got what I needed was in and out in no time got the funds in less than an hour after I left so thanks for everything.

  Response from the owner

  Hi Natalie! Thank you for sharing your OneMain experience. We're happy to hear that Mrs. Dee provided excellent customer service. We look forward to seeing you again soon. -Marissa

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  Stephanie Muzzin
  5

  I had a wonderful experience working with Erica at the OneMain location in Suffolk (on Rt 10). The process was seamless and I feel like OneMain is as transparent as it comes with their lending procedures. The terms of the loan were written out and explained in detail, copies of everything were emailed to us. This is a fast process, most are approved within 24 hours, then you sign papers and the very next day the money for a personal loan is in your account. Waiting at the signing appointment was long for us, that’s not the usual- they worked around our schedule and fit us in early so we couldn’t complain. The actual signing of the papers took less than 15 minutes. I have loved OneMain so far and hope to work with them on other loans in the future. Thanks Erica and OM!!!

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  Heather Hughes
  1

  Horrible service. After spending two days on the phone and emailing all documents requested multiple times because they couldn't keep track of them and being "approved", I was given an appointment to go into the office to sign the loan paperwork. I show up on time and they are not ready. I was kept waiting for over 40 minutes with no explanation. When I finally complained the onemain rep said they cleared my data and had to reenter. No concern over keeping a customer waiting or for the waste of my time. Her only response was to offer to reschedule but I had already taken off work to make the appointment.

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  Natassha Robinson
  1

  Horrible service. The individuals here have very nasty and rude attitudes. They are unwilling to be flexible at all. I would give zero stars if I could. I wish I could remember the name of the young woman I talked to today. She had no regard for what I was saying at all. She was very aggressive. I would try Avant if you are in the market for a loan. They are a pleasure to work with. These people are unorganized and rude. They are not worth your time, energy, and/or money.

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  michael tisby
  1

  Beware!!! This is the most unprofessional place!!! They don’t return your calls and you have to chase them I thought it Was supposed to be the other way around.They never answer the phone I even called the customer service and they even couldn’t get them on the line.The corporate office needs to retrain everybody at this branch the managers the associates this is the type of service you get now a days disappointing.

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  brandon moore
  1

  Misleading information on a auto loan , come to find out it was all BS they swindle you to make money off you in the end . Wasted our time research research research if it sounds to good to be true. IT IS !!!!

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  Gladys Wilson
  5

  Staff very respectful, eager to assist me! Very knowledgeable of policy. Friendly and welcome me with a smile. Thank you OneMain!!

  Response from the owner

  Hi Gladys, We wanted to take a moment to thank you for telling us more about your experience. Our goal is to provide excellent customer service – thanks again for the fantastic feedback! Best wishes -JS

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  Dionne Jones Artis
  5

  My experience with OneMain Financial was excellent!