OneMain Financial Edwin Miller Blvd, Martinsburg

OneMain Financial Reviews

• J

  Jerome Lee
  1

  Poor Service, Disgusting Management. They treat you like garbage. Don't bother with them its not worth it. These reviews probably are fake. They use loan shark tactics , if you miss one payment by mistake they threaten you with legal action and threaten to get your employer involved. Honestly I would choose a pay day loan over this place. They pray on the desperate please don’t get caught in this! I called to get this resolved by the way about my missed payment that was because my ach account changed due to Identity theft and the service rep was so rude to me because I received a written letter threatening legal action (over one missed payment) she got rude with me and put her manager on the line who also became hostile. WOW

  Response from the owner

  Hello Jerome and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• M

  Mossie Wright
  5

  As always my experiences are great with One Main Financial. Ms. Vickie is always on point & she's very professional. Thank you One Main.

  Response from the owner

  Hi Mossie! Thank you for sharing your OneMain experience. We're happy to hear that Ms. Vickie provided excellent customer service. We look forward to seeing you again soon. -Marissa

• M

  Michael Lerendu
  5

  I had the honor to work with Ms Victoria. She made the process extremely easy and kept in contact with me every step of the way! I would definitely recommend her when searching for a loan.

  Response from the owner

  Hi Michael, Thank you for the great review! We're so happy to hear that Victoria went above and beyond to deliver outstanding customer service. We take pride in serving our customers and look forward to assisting you in the future. Thank you! – LF

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  1

  This place wanted 27% interest !!!!!!! This is what we call a predatory loan. Stay far away from this company. Okay here is an update for the response from the owner. Even if I had terrible credit horrible income. There is no reason it should be 27 %. That’s 5 times more than the loan amount. These people are criminals. And it’s a PREDATORY LOAN. DO NOT USE THIS LENDER.

  Response from the owner

  Hello, thank you for your feedback. Interest rates are contingent on a multitude of factors, including credit score, and the information provided on the loan application including your ability to meet our credit standards, which includes things like your credit history and your income after your monthly expenses. If you have any questions or concerns, your local branch is there for you. You can find your branch's contact information here: https://spr.ly/OMFBranches. -CK

• T

  Toyota 1989
  5

  Very smooth, easy process. Very much enjoyed the no pressure, get what you want, (need) approach. I thank you, and will enjoy working with one main. Will refer friends and family members. Loving my new truck. Thanks again.

• J

  Jeff Hollis
  5

  This was a great experience from start to finish. Victoria was phenomenal at working with me to get what i needed and then some. She was friendly and explained everything very well. I appreciate her efforts very much.

• E

  Elissa Daley
  1

  My husband and I have left voicemails and emails for over 2 weeks. Still no response: called a customer service headquarters. Held on the phone for 25 min and then was hung up on. Worst experience ever! Trying to find the higher management to let them know the people running this branch are not responsible

  Response from the owner

  We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

• S

  Sharon Ramirez
  1

  They approve you and then deny you , had an unfortunate life event happen last year in 2019 they put my Hopes up and then they denied me everything after I thought they were going to help me. Its false advertising when they prequallify you on credit karma and then they deny you when you interview over the phone. Really disappointing.

• l

  lisa miller
  5

  Very friendly, love doing business with them. They were so nice an helped me out tremendous, I know I can always count on them when needed. Thank you so much, Rhonda, an the rest of the staff.

• M

  Mary Foster
  5

  Linda was very friendly and helpful.

  Response from the owner

  Hi Mary! Thank you for sharing your OneMain experience. We're happy to hear that Linda provided excellent customer service. We look forward to seeing you again soon. -Marissa