OneMain Financial Volunteer Pkwy, Bristol

OneMain Financial Reviews

• D

  Donald Caldwell
  1

  I am so glad to getting away from this company today and will not ever use them again yeah my credit isn’t the greatest and I had a co- signer with good credit and we didn’t realize that the interest rate was going to be through the roof paid on this loan for 9 months and always paid more than the payment was by 50.00 and the principal never went down I sold my bike for payoff to get away from OneMain and the payoff was still more than I gave for the motorcycle geez this is insane and never made a late payment

  Response from the owner

  Hello Donald. All standard installment loans follow a structure that applies initial payments to the interest, while final payments are applied to the principal. So long as all payments are made in full and on time; this will completely pay off your loan in the agreed terms. Please feel free to reach out to your loan specialist to review your account. Thanks. -AS

• J

  Jess Newfam
  1

  I've been a customer for several months and in good standings with them and have had no issues. Until today dealing with Brett, store manager. He is very rude, not professional and no help at all. When I asked for his supervisors number he gave me the insurance claims number instead. Thankfully the JC branch was polite and helpful.

  Response from the owner

  Hello Jess and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• B

  BP Theriault
  5

  I had a home project being scheduled and planned to use money in my 401K but didn't really want to, so I contacted One Main Financial and they were able to put a package together for me immediately and I received the funds the next day in my checking account and at a very good interest rate. Since I was approved for more than I was asking for I only regret that I didn't take some of the additional funds to consolidate a couple loans that are at a higher interest rate. The service was very good, everyone was very knowledgeable. Thanks!

  Response from the owner

  Hi Bp, We wanted to take a moment to thank you for telling us more about your experience. Our goal is to provide excellent customer service – thanks again for the fantastic feedback! Best wishes- JS

• M

  Mystical Mystery
  2

  I can not wait to pay off my account and be done with this company. I have gotten letters as well as emails telling me I have money available and now both times I inquired they can't help when I need money. They make you feel as if you don't matter and the fact that you have been a good customer for over a year and a half and never paid late outside of your grace period or anything simply doesn't matter.

• B

  Bethany Hornsby
  1

  I have had a car loan for over a year had to file an insurance claim because of going off of work for Covid 19 and am not able to pay my bill this month. Lady was snobby and rude and acted like me and my husband just ruined her whole day because she had to do her job!

  Response from the owner

  Please email: [email protected] with your phone number, zip code, and Trustpilot username if you would like a member of our customer care team to reach out to you.

• T

  Terrisa Childress
  5

  Very friendly, easy to work with group of people. I would highly recommend them.

• R

  Robert Catswell
  1

  Been 2 days and still haven't gotten a answer