OneMain Financial N Archibald Ave A, Ontario

OneMain Financial Reviews

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  Tupper Gal
  1

  If I could give ZERO stars I would, however, I want to get the word out and say that I am deeply disappointed that this office would take advantage of my elderly mother. She paid off her loan with One Main and even sent a cashier's check FedEx overnight in late September. This office called her today Oct. 12th to say that they just received the check and that she still owes $40 in interest! She of course paid them over the phone for fear that she would accumulate more interest daily. Beware of this scam these people pull to get an extra few bucks. It is shameful that they would do this to the older generation in our community.

  Response from the owner

  I'm forwarding your message on to our customer service team so that they can investigate and reach back out to you. -AS

• M

  Michael Montgomery
  5

  All The employees at OneMain financial were truly professional. The folks there when out of their way to help you with all of my loan needs. There was no pressure and they made me feel welcome. And when it came time to pay back my loan once again, Office personnel were truly professional I would highly recommend anybody needs a short timeline to go visit OneMain financial in Ontario California

  Response from the owner

  Hi Michael, We appreciate you taking the time to leave us a review and are glad to hear about your experience! Best wishes -JS

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  Richard Sandoval
  1

  Stay far away from these people, very poor attention to detail. Very poor communication, just an all around sad financial institution.

  Response from the owner

  Richard, We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

• e

  elfmirfkin
  5

  I have gotten three loans over the years with this company, all the way back when they were called Springleaf. The name or management (or whatever) may have changed but the customer service hasn't. They hire the nicest, kindest people. They understand that things go wrong that can disrupt the payment schedule. I had asked for a small loan to get out of some court trouble and they gave me a loan for more than double to pay a bunch of other debt. Now I just have the one payment. I would always recommend this place to people who don't have great credit. They look at your credit and debts and genuinely try to help.

  Response from the owner

  We appreciate you taking the time to leave us a review and are glad to hear about your experience! - RG

• W

  Warren Hill
  5

  My loan officer and all of the staff were professional, courteous, prompt, speedy and helpful. My loan proceeds were transferred into my checking account in a timely manner.

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  Jose Gutierrez
  1

  Avoid this branch at all costs. Carmen Headworth is supposedly the branch manager, but doesn't know anything about customer service. The whole office is filled with degenerate employees who do not even know how to take a message. We took a loan from them and didn't realize that the nothing goes to the principal loan until much later in the loan. And the staff at this office harasses you several times a day to make your payment. Save yourself the headache and torment from the stupid asses at one main ontario.

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  Donnie Darko
  5

  I came in to this location and was greeted immediately by Denise. She made the process very simple and easy to understand. The branch manager Carmen was great as well. Thank you very much Denise and Carmen. I highly recommend them.

• A

  Amelec Gaton
  1

  If I could leave a negative 100 stars I would. The worst! Very disappointed on the service. My fiancé and I GOT approved for 5,000 and the application was process by Cristal Gomar. When we arrived to the office to fill out paperwork since we were approved over the phone, after wasting 30 minutes of my time, she changed to denied due to "low income" even though she had all of our income information already. I gave her our Paystubs, where in mine alone I make 50k a year and my fiancé since she is a full time student (which she KNEW from the beginning ) only works on her school breaks and makes around 20k. Base on her calculations (taking what was currently showing on my paystub YTD which was only 6 months ) she took the YTD amount and divided it by 12 months and "my monthly income" was 2,500 a month. Who in this green earth takes a YTD of 6 months and calculates a 12 months income base on that!!!!!??? Cristal Gomar from OneMain!! When I try to get her to explain where she was getting those numbers, she just said; "her calculation". And I said: do you see the discrepancy? My 2 most recent paystub (4 weeks) shows an income before taxes of $4,600 and you are telling me I make $2,500??? Be aware!! Now we have a hard inquiry in our credit for NOTHING!!

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  Victoria Holguin
  5

  I was very excited and happy it was very good for me. I'm glad I went with you. I'm very bless thank you so much.

  Response from the owner

  Hi Victoria, Online feedback is valuable to us and we are thankful you took the time to let us know about your experience. Best wishes -JS

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  Tina Frazier
  5

  I had a very good experience. They are professional, knowledgeable and easy to work with. Very responsive to your questions or concerns. I would recommend them to family and friends.