One Vision Federal Credit Union W Lewis And Clark Pkwy, Clarksville

One Vision Federal Credit Union Reviews

• a

  angie marshall
  5

  Came to One vision from another local credit union for banking and a car loan. I can't say enough about Cole, he was so fast, so helpful and amazingly kind. The employees inside especially Andrea have been so helpful.I can't say enough good thing's. I look forward to working with one vision in the future for other needs. Great job and a greater experience.

  Response from the owner

  Angie, Wow! Thank you for such kind words! We are blessed our wonder members and employees. Thank you for joining our One Vision Family. We are glad you’re here!

• m

  molly tribbey
  1

  I have been a member and had an account here for over 20 years. The condescending manner in which I was just spoken to over the phone was the last straw. I CANNOT WAIT TO SWITCH TO ANOTHER BANK!!! Bogus over draft fees even though I had put money in the night drop box, screwed by the loan department in purchasing a car, no help what so ever. They used to be so helpful and friendly. I thought it was a credit union that tried to help the little people. They used to have a small program that allowed you to borrow $500 around christmas..helped me out when I was struggling and really grateful for the help. They did away with that a few years ago. I guess they didn't make enough money on it. Now it is all about scamming people and making you feel as small as possible. Maybe management has changed over the years, but have been disgusted and displeased for awhile. Absolute disgrace compared to what St. Anthony credit union used to be. Now they're just the eye sore on Lewis and Clark. Stay far away and go some place else. I hear stock yards is great!!!

  Response from the owner

  Molly, We are sorry to hear that you had a negative experience at our credit union. Would it be possible to speak with you about this in private? Please feel free to call 812-945-4600 and ask to speak to our VP of Branch Administration.

• K

  Karly Judd
  5

  I called the credit union looking to obtain an auto loan for my new car. I had never bought a car before, and Robin really took her time to explain everything to me ane make sure I didn't have any questions. They were very efficient and Robin worked her butt off to help me get my loan same day! I will definitely be keeping my auto loans with One Vision! They beat the competition's rate BY FAR!

  Response from the owner

  Hi Karly, Thank you for taking the time to share your experience with us! Your kind words have been shared with our team. Enjoy your new vehicle and we hope to serve you again in the future. Best, Emily K.

• A

  A. Davis
  5

  I have been banking here for several years and have never had any issues. Everyone is very nice and courteous. When I recently was in the market for a new (to me) car, I took advantage of the loan application in the app. Very simple, and I was approved the next day. Robin Basham was my loan officer, and she was very knowledgeable and very helpful the entire way. Will continue to bank here for years to come.

  Response from the owner

  Thank you for the kind review, but more importantly, thank you for trusting us with your finances. We are blessed by our members!

• D

  David Jacobi
  1

  I was searching for a good reputable credit union when I moved here and I came upon one vision credit union. I did some research about this credit union before I made the decision to join and I had talked to some other people who banked here and said that it was an ok place for some! The majority of them said it’s not the best place to bank but I was giving them the benefit of the doubt! I mean it is a local credit union that seems to have only 2 locations aside from it being a shared branch as well with other credit unions. You would think they focused on customer service! So anyway I walked in not to long ago to talk to someone about finally joining! As I was standing in line I noticed what seem to be a manager yelling at one of the tellers for something! She had no regards for customers waiting and certainly didn’t care about embarrassing the teller as well! So I walked out! If managers at a bank treat their own employees this way I couldn’t imagine how they treated customers! Learned my lesson!

  Response from the owner

  Dear Mr. Jacobi, We are sorry to hear that you had a negative experience at our credit union. Would it be possible to speak with you about this in private? We would like to be able to gather more information so that we can take the necessary steps to prevent this from happening again. Please feel free to contact me at your earliest convenience. Sincerely, Cindy Loi 812-945-4600

• L

  Loretta Price
  1

  Their ATM shut down right in the middle of my transaction and it didn't give me my money and still haven't they was rude like I was trying to rip them off or something I ask them to look at the camera and I video it when it happened but they lady in there was rude and told me I had to file a dispute and it could take up to 45 before they fix it if the ATM gave me more money they would want their money back all I'm asking for is my 520 that their ATM took they didn't care it wasn't their money so they wasn't worried about it

  Response from the owner

  Hi Loretta, we apologize for the inconvenience. We aren’t sure what happened, but when we checked the ATM later it was working fine. We’re not sure whether it timed out during the transaction or if there was some sort of glitch. Please call us at 812-945-4600 to discuss or email us at [email protected]. We love forward to hearing from you.

• J

  Jeannine Cortese
  5

  They have the nicest employees that always help take care of me.

  Response from the owner

  Hi Jeannine, Thank you for your kind words! Thank you for being a member!