U.S. Bank Branch E Spring St, New Albany

U.S. Bank Branch Reviews

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  Steve Simm
  5

  I have been customer for over 10 yrs and have never had a issue w service. Recently alot had moved or been promoted but the outstanding service has continued. They go above and beyond what is expected.

  Response from the owner

  Thank you for your kind words, Steve. I hope all your future visits meet the same level of service. Have a great day! ^Kortnee

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  Sonya Tawney
  5

  Can't say enough about the exceptional customer service I received today from the Branch Manager, Jeanine. The place was so busy and my business was labor intensive. But after explaining to her the urgency in my request, she stopped everything to help me. And was extremely pleasant the entire time! Thank you so much!

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  Tammy Johnson
  3

  I have been with US bank many years because of extended days and hours. But now with hours cut I have to do a lot of my banking viathe Atm. Mostly a good experience until last night. I deposited as I always do but spit back out $20 of my $400 deposit then didn't count the remaining $380! I call 2 different times once the 800 number they said go to bank tomorrow to resolve matter. Then the number on the paper the atm gave me and he tells me if it doesn't resolve itself call back they'll give a dispute and I should receive my money in 10 business days. How in the world is that helping?! My account is now overdrawn and I can't pay my bills. After this review the bank liason did reach out and has expedited the problem. The branch manager gave me the provisional credit as they continue to investigate.

  Response from the owner

  Hello Tammy, Thanks for reaching out. I know how stressful it can be when an ATM malfunctions, especially when it affects bills. If you haven't already started a dispute, I must ask that you please call our 24-Hour Customer Service at 800-872-2657 to do so as soon as possible, to at least get that process started. We'd also be happy to give you a call so that we can look into this for you. Please send us an email at [email protected] with your phone number and reference number 7316. Once we receive your number, we'll give you a call within 2 business days. Thanks^Caitlin

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  Joyce Shelton
  5

  This is where I do all my business. I have received exceptional service from everyone there during my transactions.They secured a loan for me when I had a couple of house related emergencies. Staff is courteous, respectful and sincerely care about each customer and their circumstance. I appreciate the personal and professional services I have received at HAVana.

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  Ethan Sweetland-May
  1

  I am a neighbor to this branch. My car broke down late Sunday and I coasted into their parking lot and pushed my vehicle into a parking spot. I called the branch on Monday, explaining what had happened and expressing my intention to get my car out of their lot that same Monday. Due to a long work day and an unplanned family visit, I failed to accomplish this intention. I hurried through my work Tuesday so I could get my car out of their lot, only to find they'd already had it towed and impounded. I'm not suggesting they weren't within their rights. I'm suggesting they're lousy neighbors. But maybe they'll be understanding with your money.

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  Sydney Schmitt
  5

  This is the best bank because of it's convenient location and friendly staff. Particularly, Rosa, one of the tellers stands out to me in that she always greets me with a smile and remembers me by name even though i only come in about once every two weeks. A+ Rosa

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  J Lee
  5

  I can say I have always had great experiences Banking at this Branch,but learned to stay away from the Clarksville branch in Kroger's as the Lady there was very Bias toward White males,she would greet her own race as brother or sister but seem to address White men with a different attitude and set of Bank Lending Policy's,Rates were higher than I could get at other U.S Banks or even online,she also gave me a Silver checking account when it should have been a Gold checking account to charge me a $24.99 monthly Fee when there should have never been any Fee's included on my account,I did get this corrected by calling the 1-800 number to U.S Bank,but New Albany U.S Bank has been very good to me.

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  lee monchamp
  4

  Staff great above and beyond. Need more bonuses for being there so long every bank wants to pay me to switch just saying

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  Sarah Nagdy
  1

  Very poor customer service. Teller had an attitude.

  Response from the owner

  Hello, Sarah. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

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  Les Cramer
  4

  Not my favorite US Bank branch

  Response from the owner

  Hello Les, Thank you so much for taking the time to leave a review for your local branch. We're sorry to hear it isn't your favorite, but 4-stars isn't too bad! We appreciate any feedback you can give us on how we can make your experiencing visiting this branch better :) Feel free to reach out and provide feedback to our customer care team by calling 1-800-USBANKS. We hope you have a great day! The U.S. Bank Social Media Team