Park Community Credit Union Veterans Pkwy, Clarksville

Park Community Credit Union Reviews

• K

  Kim Neal
  5

  Beth was the girl that opened my account. She was very knowledgeable about their accounts she helped me through opening a new account and I felt in good hands. Thank you

  Response from the owner

  Thank you, Kim, for your positive review! We appreciate you taking the time to share your experience. Thanks, Park Community Credit Union

• M

  Mellanie Hunter
  5

  Jason Schroeder, Branch Manager, was an absolute jewel during the process of opening my business accounts last week. I'd gone first online then in person to three locations to a big bank that I'd had an account with for 12+ years earlier that day to try to open these accounts (BIG mistake). They gave me the brushoff, telling me to make an appointment for the following week. (I finally closed my account with them at the third location.) However, the Park representative at the main branch transferred me directly to Jason right away. He went out of his way to streamline the process and maximize efficiency, which I truly appreciate considering my busy schedule and earlier frustrations at the other bank. He made everything super-easy, gathering as much information as possible over the phone to minimize the amount of time I'd need to spend in the branch handling paperwork. He has an extremely pleasant demeanor and clearly enjoys the work he does, and I'm glad he answered the phone for my call that day. I love Park! PARK LEADERSHIP, PAY JASON SCHROEDER WHATEVER YOU HAVE TO IN ORDER TO KEEP HIM WITH YOUR COMPANY BECAUSE HE'S WORTH HIS WEIGHT IN GOLD.

• m

  mac man
  1

  Started out good.. Now have 2 loans through them supposed to be automatic withdrawals yet they cannot apply the correct amount to the right account. Or even pull the money out to make the payment for the account. And they have the audacity to charge be late payments one they are applying the dollar amounts to the wrong accounts. So now until I decide what I'm going to do with my loans I'm going to have to take off the automatic payment. I cannot believe The all dacity to report a late payment to my credit report. When they cannot even apply the amount to the correct accounts. I had a 100% payment history until I came to park with my loans.

  Response from the owner

  Thank you for sharing your experience. We can certainly help resolve this with you, so could you please give us a call at 502.968.3681 so we can review your account?

• B

  Barb Smith
  5

  My son and I bought a new car and it is financed with Park Community Credit Union. My son made the first payment Friday January 11,2019. He wanted to make the first payment at the Credit Union. We were very impressed. We were greeted and the payment went smoothly. He ask if he could make future payments on line and the teller gave him the information. She was very professional and respectful. We feel we will be happy with Park Community. My brother and sister- in law financed their new car with Park Community. So I feel we are in good hands.

• S

  Shawn Clements
  5

  Very friendly and personalized service. Presented with a unique problem, the teller laid the proper groundwork and an "office person" - Megan - looked to the problem quickly and was very gracious. She not only solved the problem, she went above and beyond in her service. Would recommend Park Community Credit Union to anyone who values personalized service with a smile.

• E

  Elizabeth Young
  1

  Pros: - Can have up to a certain amount of foreign ATM fees refunded each month. - Interest on a checking account without having a money market. Cons: - Not a lot of Indiana locations. - New Albany staff can be very rude (Brandy). - Drive thru and going inside take quite some time. - Holiday loan (first personal loan ever with excellent credit) was a nightmare. Some of the staff were not good at communication (Leigh Ann Highbaugh). - We had to open another savings account for our loan since our joint savings was not good enough for a loan only in one of our names. - The 1 time I lost a debit card, they sent me one with my husband's name, then wouldn't expedite the corrected card even though it was their error. - They do not print cards in the branch, you have to wait for a new card to arrive in the mail. - When we first opened our accounts, the cards came in the mail and weren't labeled which card was for which account. I accidentally used the card tied to my son's account (which overdrew the account) and they were very hesitant to waive just 1/5 of the fees that they charged us even though it was a mistake due to being a new customer. We ended up having to close my son's account since it caused more issues having multiple checking accounts (2) open with them. - They do not handle their own fraud charges. We had 1 charge that was not ours (under $100.00) and they wouldn't refund us a penny until the 3rd party company reviewed the case (which took months). They finally verified it was fraud and refunded us the money. - Their banking website is not as user friendly as other banks/credit unions. Once our vehicle loan is paid off in 5 months, we are pulling all accounts from them. My husband and I both previously worked in banking and are not at all impressed with the service provided by Park Community Credit Union. We initially switched to them after our local bank was bought out, but are actually going to go back to that bank since our family and friends are very happy with them (Wesbanco).

• C

  C S
  5

  My experience at Park Comminity Credit Union was efficient and a positive experience. The staff are always courteous and when you walk in you feel welcomed.

• C

  Cari H
  5

  I work and bank at Park Community. We are a community chartered credit union (meaning anyone who lives, works, volunteers, or goes to school in our area is eligible for membership.) Previously, I worked in banks for over 13 years and can share first hand knowledge of the Credit Union Difference. At Park, as a member of the team, we are valued for our unique skills and talents and are held to a high standard for service. We work as a team and enjoy one another's success. As a member, I am valued as well. Our number one priority is exceptional service and bettering our member's financial lives by offering them solutions that will save them money, make them money, or save them time and offer convenience. I had never thought about "banking" at a credit union before I started working here, but I would NEVER return to a bank. Instead of pursuing income for the sole purpose of paying investors and outside stockholders, Park Community returns it's income to it's members through higher interest rates on checking, savings and CD's and lower interest rates on automobile loans, lower fees on all accounts, and more convenient products such as Mobile Banking, Free Bill Pay, and Remote Check Deposit (from your smartphone). With sharebranching, members can conduct business with Park across the country, utilizing other credit unions who are a part of this shared endeavor. We value all feedback, both positive and negative, so we can continue to learn and grow as a credit union and serve more members. Why? Because when you truly believe in the place you work, and the products and services it offers, you want as many people as possible to enjoy the same benefits and exceptional service. That is all!! Have a great day!

• D

  D Godbolt
  1

  Do your due diligence before opening an account with this Financial Institution. Checking the reviews on the Better Business Bureau site would be a great start!

• S

  Steve McDaniel
  5

  I've had an account with Park for many years and just opened another. It was easy to do and the people who work there are incredibly helpful.

  Response from the owner

  Thank you so much for your 5-star review, Steve ! We are pleased to hear that you had a great experience, and we'll be here for you when you need us again! Thanks, Park Community Credit Union