Coyle Nissan Leisure Way, Clarksville

Coyle Nissan Reviews

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  Mike Stamper
  5

  I went with my daughter to buy her first new car and was very impressed. It was a hot humid day and Shawn was very helpful and informative. Aaron was awesome explaining everything to her in detail. Highly recommend these guys.

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  Shelby Dones
  5

  Wouldn’t buy a car anywhere else! Would give 10 stars if I could. The pricing on their vehicles is what attracted me first, but the amazing service and personal experience I received from Aaron Reel through the entire process is what will win me as a lifetime Coyle Nissan customer. He truly understood my needs and was never pushy to put me in a vehicle I wasn’t comfortable with. He had a great sense of humor and amazing hair. I’ll definitely be back when I’m ready to purchase another vehicle and will recommend Coyle to all of my friends and family! Go see A-A-RON and he’ll get the job done! 👌🏼

  Response from the owner

  Thank you for being part of our Coyle family, Shelby Dones! We're so happy to hear that Aaron Reel took such great care of you. Ronald LaBahn, Owner Loyalty Manager, 812-218-1400 Ext. 412, [email protected]

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  Connie Shea
  5

  I would like to thank the service department for a great job. Thank you Jackie and Mike for all you do at Nissan . You were both a big help in getting my car running and back to me.

  Response from the owner

  Connie Shea, we're happy you found our staff to be so supportive during your experience here at Coyle Nissan. We are always more than happy to assist you if anything else comes up. Take care! Alexis Martin Customer Experience Manager 812-218-1400

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  Deborah Boone
  3

  My appt for service was 8am. I had to call the service dept after 2pm bc no one had contacted me about my car. Then I had to wait for someone to call me back. I would have appreciated contact from the service dept and the staff being proactive rather than my having to track down what was going on with the car. Appreciated the shuttle service to and from work. That was very helpful.

  Response from the owner

  Hi Deborah Boone, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at (812) 218-1400 at your earliest convenience and we will do our best to resolve this with you. Best Regards,

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  Sheri Campbell
  5

  I purchased my new Nissan Rogue from Coyle Nissan in the early months of the new dealership operation. My purchase experience was the best one I have ever had, and I have purchased from many different dealerships over the years, including Chevrolet and Toyota. The sales staff are the most considerate and genuine of any I have ever dealt with. The sales experience was completely pressure free and hassle free. They treat you like a friend, not a number. I explained to my sales associate what features I wanted and did not want and he was so in tune with what I was asking for, that I actually purchased the first and only vehicle he selected to demo for me. They went out of their way to make the whole process smooth and easy. I highly recommend Coyle Nissan to anyone in the market for a new or used vehicle.

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  Emily Miller
  1

  will not be back drove over an hour to get told the vehicle had been sold even i was communicating through email and was made to think it was still there. Will never buy anything from Coyle dealerships. The lady in the office was rude and disrespectful and telling I cant get mad because the vehicle was sold. Guess what Lady i wasnt mad about that i was mad that I drove an hour and wasnt told it was sold. You must need hearing aids as I told you that multiple times.

  Response from the owner

  Hi Emily Miller, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing to give us another chance, please reach out to us at (812) 218-1400 to speak to our manager directly. Alexis Martin Customer Experience 812-218-1400

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  Leah Saltsgaver
  1

  I scheduled an appointment with their service department to diagnose issues I was having with my '10 Murano. I paid $99 for them to put my car on their diagnostic machine. Among the 3 issues they found, they told me I needed a new tail light assembly, which would cost $317.50. I took my car to my local tire mechanic and asked him to look at the tail light to make sure it needed the entire assembly replaced. The tire mechanic found the wire was just disconnected from the circuit board in the tail light. He connected the wire and voila!!! The tail light works! He saved me $317.50. Glad I'm experienced enough to know to get a second opinion!! I called Coyle and spoke to the shop supervisor. He stated he would let their mechanic know it was just a disconnected wire. ALWAYS GET A SECOND OPINION!!

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  Cassandra Fosse
  1

  Shannan sold me fraudulent warranties for my vehicle. The warranties were the bare minimum coverage on my vehicle. When I called to ask about using my warranty, Shannan raised her voice to me, kept talking over me and interrupting me. No one will give me the managers/owner info.

  Response from the owner

  Cassandra Fosse, it's upsetting to hear that your experience was anything but stellar. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (812) 218-1400. We look forward to hearing from you. Alexis Martin Customer Experience Manager 812-218-1400

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  Lisa Brown
  1

  Sickening Experience!!!! They are refusing to return my car back to the running condition I had before the tune up in my case. Seems like the owner does not care to comment unless it was a good review as I posted a complaint several weeks ago and not one comment nor phone call. I have returned 5 times because it feels like the motor is missing and the steering wheel and seat is shaking like it never had done. It is using 1 gallon more per tank now which cant be any plainer of an indication the motor is getting too much fuel. The first two returns they did nothing in regards to the motor not running right.  The 3rh visit Ithey did lubricate. The 4th visiit I was  told by Mike to take it somewhere else to be worked on and they would return my money if something was found even after telling him I am getting 2 less MPG.  I felt it was unacceptable to have to take it elsewhere so I asked to speak the General manager. After about a week i finally spoke with Tony. He said it rides like all the other cars and if i want to pay them to do all the tests it may need which may take tume then there is nothing they are going to do. I dont care what the other cars ride like. I know my car and how it ran and it is not right. At this point i have asked Tony for the owner to call as I think their lack of effort and caring about the customer concerns should not be tolerated. They spent more time trying to convince me it runs like the rest than actually trying to figure it out. Bottom line is if they are not making money on you and it is more than basic they wont do it. I have been a Nissan owner for 15 years and its pathetic the way they have dealt with this issue. Better off to take it to your local shop where they actually care about their service to your car and their reputation. I will have to take it elsewhere to fix what happened during their tuneup and I am dishearted to say the least. They have lost ALL respect from me. If i do not here from the owner with a resolution soon then I will, for once in my life send a letter to corporate explaining my experience. Hopefully they will care about my car as much as I do. Coyle Nissan has a major lack of motivation and absolutely no enthusiasm to learn why this happened for the next person this happens to. There are a lot of people out there that does not know how their car runs nor do they care. I do however and being shaken in my 2 hour commute I do daily is not something I can tolerate easily.

  Response from the owner

  Lisa, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. I know that the service manager, the technicians, our General Manager, and our sales staff have all attempted to assist you with your concerns. Your vehicle needed a new transmission and did not run when it arrived at our dealership. We repaired the transmission and did a tune up on the vehicle. So, for you to state that the vehicle runs worse than it did before you brought it to us is false. The work requested was completed, and double checked, and was done properly. We were unable to detect the issues you described. We have had multiple professionals that have decades of experience drive your vehicle , and it was given a clean bill of health. We even rode with you in another vehicle that is the same model as yours, to show how some of the things you described were a characteristic of the model. The suggestion to take it to another shop was mentioned for you to be able to get a second opinion about the problems you were describing. We truly do care about your experience and your vehicle, which is why we exhausted all options before suggesting you seek outside guidance.

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  Dennis Bickett
  5

  We had a great experience at Coyle Nissan! Our salesperson was Aaron Reel. We really felt comfortable working with Aaron. He wasn't pushy, he answered all of our questions, and we drove away feeling good about our purchase. We would highly recommend Aaron and Coyle Nissan. Dennis & Sandy Bickett