Old Second National Bank W Wilson St, Batavia

Old Second National Bank Reviews

• R

  Rachael Buena
  1

  This is the worst old second around. I've been to absolutely every single one and this is the absolute worst. I've been with old second for over 28 years and I've never been more profiled in my life. Went for change, a few dollars and asked for my ID. For a few dollars? Not only that, the worst part is watching this wanna be blond with a bun heavy set lady scroll through all my accounts. Let me remind you, I do have a business account as well. This is totally unacceptable and disgusting. Same lady a few weeks ago I had $80 in cash depositing into my son's account , who is in college and she had the the nerves to ask where did I get the $80 from. Enough is enough. To all, please make the trip to either N. Aurora or Orchard in Aurora and speak with Nick, branch manager. He will for sure never ever treat you like this nor any of his employees.

  Response from the owner

  Hi, Rachael, thank you for taking the time to leave feedback. We have been unable to reach you. For additional help, please contact Terry at our Batavia branch 1-877-866-0202.

• J

  Jessica López
  1

  I've gone to this bank numerous times, the customer service here is terrible. Tellers are always rude and with an attitude. One time I went inside, seems like their was a Teller on training, and the lady who was helping her was very rude with her I felt embarrassed for the Teller on training. I've been a Teller my self for 8years and I clearly know thats not how your supposed to treat your customers or employees.

  Response from the owner

  Hi, Jessica - Someone will try to reach out to you for more information. Thank you for your business and your valued feedback.

• E

  Eric Wendt
  1

  Smaller banks have the advantage of great customer service. At least good ones do. We have been fighting an estate issue for 9 weeks now and Old Second made no effort to help us. The employees are unhelpful and don't follow up. Can't wait to close out business here.

• P

  Peter Forde
  5

  I have always found the staff at Old Second to be helpful and professional - and Ella recently provided an incredible level of service and expertise on my project. Thank you all!

  Response from the owner

  Thank you, Peter, for your review. We will pass along! Looking forward to helping you in the future!

• M

  Marcia Krivus
  5

  We had a complicated deposit issue that the staff managed very courteously and professionally. Thanks to Delannie Ekhtiari and her staff for their assistance!

  Response from the owner

  Marcia, thank you for taking the time to leave a review! We will pass along and look forward to serving you in the future!

• C

  Cornelio Quintanilla
  1

  Very slow service Take way too long thru drive through

  Response from the owner

  Cornelio, thank you for your review, someone will reach out.

• C

  Cheryl Mueller
  5

  Such a friendly staff. Just love Shannon!

  Response from the owner

  Thank you, Cheryl! We will pass your comment along. Looking forward to serving you in the future!

• B

  Bruce Boyd
  5

  Shannon and Tracy are the best!! Always very helpful!

  Response from the owner

  Thanks for the kind words, Bruce - we will pass along! Thank you for the nice review also. Looking forward to serving you in future.

• A

  Anthony Sanchez
  1

  Bad customer service, staff is very unfriendly.

• A

  Adam Airey
  1

  The staff are not very friendly.